Patient Access Specialist: Check-In, Scheduling & Registration

Westfields Hospital & Clinic; New Richmond (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and dental insurance

401k retirement program

Paid time off (PTO)

Short-term disability

Long-term disability

Life insurance

Flexible spending accounts (FSAs)

Education reimbursements

Employee assistance programs (EAP)

Free parking

Employee recognition and rewards

Job summary

Westfields Hospital & Clinic is seeking a Patient Access Representative to join the patient access team. Responsibilities include check-in, registration, scheduling, and handling inquiries by phone, email, or fax.

The role covers the Emergency Room desk with varying early/late shifts and some weekend/holiday rotation. Qualifications include a high school diploma or equivalent, experience in healthcare or customer service, and proficiency with Microsoft Office.

Qualifications

• High School graduate or equivalent experience.
• 2-year degree in related studies; and/or equivalent experience.
• Minimum one year experience in a hospital or medical clinic setting or equivalent.
• Experience in a customer service setting.
• Experience with Microsoft products, Word, Excel, Outlook, etc.

Responsibilities

• Schedule patients accurately and appropriately, confirming arrival and instructions.
• Pre-register patients by verifying demographics and insurance, creating HAR.
• Register and check in patients for appointments and direct them accordingly.
• Provide forms as designated by staff and collect completed forms.
• Collect and post patient co-pays, deductibles, and balances.
• Assist patients with follow-up appointments at checkout.

Skills

Customer service

Communication

Administrative skills

Education

High School diploma or equivalent

2-year degree or related experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Westfields Hospital & Clinic is seeking a Patient Access Representative to join the patient access team. Responsibilities include check-in, registration, scheduling, and handling inquiries by phone, email, or fax.

The role covers the Emergency Room desk with varying early/late shifts and some weekend/holiday rotation. Qualifications include a high school diploma or equivalent, experience in healthcare or customer service, and proficiency with Microsoft Office.