Patient Access Specialist

Azza HealthCare Agency; Sheboygan (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Azza HealthCare Agency is seeking an attentive Front Desk/Registration Specialist to greet patients, verify insurance, obtain authorizations, collect payments, and ensure accurate registration data in our EHR system. You will help reduce denials through careful documentation and clear patient education.

The role collaborates with clinical and revenue cycle teams to enhance the patient financial experience and overall hospital revenue performance.

Qualifications

• Experience handling patient registration and insurance verification.
• Familiarity with prior authorizations.
• Strong communication and empathy when explaining financial responsibilities.

Responsibilities

• Greet patients and manage patient registration and pre-registration.
• Verify insurance coverage and benefits.
• Obtain required prior authorizations.
• Collect point-of-service payments.
• Use EHR and registration systems to ensure complete, accurate information for clean claims.
• Support reduced claim denials through proper documentation.
• Educate patients on financial responsibilities with clear, empathetic communication.
• Collaborate with clinical and revenue cycle teams to improve the patient financial experience and revenue performance.

Skills

Patient service mindset

Attention to detail

Insurance verification

EHR/registration systems

Effective communication

Tools

EHR software

Job description

providing accurate, compassionate front-end registration for hospital and physician services.

Key Duties Include

• Greet patients and manage patient registration and pre-registration
• Verify insurance coverage and benefits
• Obtain required prior authorizations
• Collect point-of-service payments
• Use EHR and registration systems to ensure complete, accurate information for clean claims
• Support reduced claim denials through proper documentation
• Educate patients on financial responsibilities with clear, empathetic communication
• Collaborate with clinical and revenue cycle teams to improve the patient financial experience and revenue performance

Qualifications / Skills:

strong patient service mindset, attention to detail, familiarity with insurance verification and authorization processes, comfort working with EHR/registration systems, and effective communication skills for explaining financial responsibilities.