Patient Access Specialist

MultiCare Health System; Olympia (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

MultiCare Health System is seeking a Patient Access Specialist to facilitate accurate patient admissions and registrations. Successful candidates will demonstrate strong customer service skills and proficiency in handling patient information. Join a mission-driven organization dedicated to community health and employee well-being, with opportunities for growth and flexible schedules.

Benefits

Flexible schedules

Opportunities for growth

Safe workplace

Employee-centric policies

Qualifications

• Graduate of relevant health vocational program or 1 year experience in healthcare admissions, registration, or billing.
• Customer service skills in a healthcare setting preferred.

Responsibilities

• Ensure accurate patient admissions and registrations according to policies.
• Obtain and verify patient information, including demographic and insurance data.
• Pre-admit scheduled patients for smooth registration.

Skills

Customer Service

Communication

Attention to Detail

Education

Graduate of a health vocational program such as Patient Access, Medical Assistance, Medical Billing & Insurance

Job description

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Join to apply for the Patient Access Specialist role at MultiCare Health System

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: .01 | Shift: variable | Schedule: Required Sat/Sun 0930a-3p with the opportunity to pick up additional hours.

Position Summary

The Patient Access Technician (PAT) is responsible for ensuring accurate patient admission and registration. This intermediate-level clerical position applies professional service-orientation, good judgment, and independent thinking in daily work functions.

Responsibilities

• Ensure complete and accurate patient admissions/registrations according to organization policy and procedures and regulatory requirements
• Obtain inpatient bed assignments and process inpatient admissions, including arm banding, addressograph plate, and completion of necessary forms
• Pre-admit all scheduled inpatient, outpatient, and ambulatory patients to facilitate smooth registration
• Obtain direct admit information and enter reservations in the system to notify other areas
• Perform comprehensive bedside or telephone interviews to obtain demographic, insurance, and third-party information
• Perform eligibility verification, resolve discrepancies, and determine the need for financial assistance, referring to Financial Counselors when necessary

Requirements

• Graduate of a health vocational program such as Patient Access, Medical Assistance, Medical Billing & Insurance OR
• One (1) year of experience in admitting, Health Unit Coordination, patient registration, customer service, or billing duties; healthcare setting preferred

Our Values

As a MultiCare employee, you'll reflect our core values: Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness, and Joy. These guide our organization and influence patient care and teamwork.

Why MultiCare?

• Belonging: Creating a true sense of belonging for all caregivers
• Mission-driven: Dedicated to partnering for healing and a healthy future
• Market leadership: Washington's largest community-based health system
• Employee-centric: Named Forbes “America’s Best Employers by State” in 2023
• Technology: