Patient Access Specialist (Remote in Wisconsin/Michigan)

Marshfield Clinic; Town of Minocqua (WI); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare services organization offers a remote opportunity for a patient access role, providing exceptional customer service and managing patient interactions. Ideal candidates will possess strong communication skills and demonstrate proficiency in computer applications while being able to thrive in a fast-paced environment.

Qualifications

• No specific educational qualifications required.
• Ability to work in a fast-paced healthcare environment.
• Must be a resident of Wisconsin or Michigan to apply.

Responsibilities

• Serve as the initial contact for patients and customers via phone and in-person.
• Schedule appointments and manage authorization for visits.
• Conduct pre-registration and registration processes for patients.

Skills

Customer Service

Verbal Communication

Written Communication

Computer Proficiency

Education

Completion of a vocational technical health unit coordinator program

Medical terminology course

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home in Wisconsin or Michigan
- Supportive and collaborative work environment focused on patient care
- Chance to make a positive impact on patient experiences and satisfaction
- Flexible work hours between 6:30 am and 6:00 pm, Monday through Friday

What to Expect (Job Responsibilities):
- Serve as the initial contact for patients and customers via phone and in-person
- Complete financial clearance activities prior to patient arrival to enhance their experience
- Schedule appointments, complete referrals, and manage authorization for visits
- Provide exceptional customer service to both internal and external stakeholders
- Conduct pre-registration and registration processes for patients visiting facilities

What is Required (Qualifications):
- Demonstrated proficiency in using a computer and telephone
- Excellent written and verbal communication skills
- No specific educational qualifications required
- Ability to work in a fast-paced healthcare environment
- Must be a resident of Wisconsin or Michigan to apply

How to Stand Out (Preferred Qualifications):
- Completion of a vocational technical health unit coordinator or medical office specialist program
- Knowledge of medical insurance practices
- One year of experience in a healthcare facility with direct patient contact
- Completion of a medical terminology course

#HealthcareServices #PatientAccess #CustomerService #RemoteWork #CareerOpportunity

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