Patient Access Specialist II- Practice Operations- Remote Opportunity

University of Maryland Faculty Physicians Incorporated; Baltimore (MD); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare service provider seeks an individual for appointment scheduling, focusing on excellent customer service and efficient data management. This role requires a high school diploma and medical or call center experience. Join a supportive team that values career advancement and making a positive impact on patient services.

Benefits

Comprehensive total rewards package

Career advancement opportunities

Supportive work environment

Qualifications

• Minimum 2 years of medical office or call center experience.
• Entry-level computer skills required.
• Ability to work in fast-paced environment.

Responsibilities

• Respond to high volume of appointment requests.
• Ensure accurate data entry for patient information.
• Schedule medical exams and procedures.

Skills

Customer service

Phone etiquette

Data entry

Organizational skills

Multitasking

Education

High school diploma or GED

Tools

Scheduling software

Electronic health records

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary range based on experience and qualifications
- Comprehensive total rewards package supporting health, life, career, and retirement
- Opportunity for career advancement within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact by assisting patients with scheduling medical services

What to Expect (Job Responsibilities):
- Respond to a high volume of appointment requests via phone, email, and other electronic messages
- Schedule appropriate medical exams, procedures, and tests, ensuring demographic collection and insurance registration
- Provide excellent customer service and maintain strong phone etiquette
- Perform accurate data entry related to appointment scheduling and patient information
- Manage work queues efficiently to ensure timely responses to appointment requests

What is Required (Qualifications):
- High school diploma or general education degree (GED) preferred
- Minimum of 2 years of medical office or call center experience
- Entry-level computer skills as required by the department
- Strong customer service and phone etiquette skills
- Accurate data entry skills

How to Stand Out (Preferred Qualifications):
- Experience in a medical office setting or similar healthcare environment
- Familiarity with scheduling software or electronic health record systems
- Strong organizational skills and ability to multitask effectively
- Excellent verbal communication skills
- Ability to work in a fast-paced environment

#HealthcareServices #CustomerService #CareerOpportunity #TotalRewards #AppointmentScheduling

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