Patient Access Specialist (Remote in Wisconsin/Michigan)

Talentify.io; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in healthcare services is seeking a patient access representative to join its remote team in Wisconsin or Michigan. This role involves providing exceptional customer service, managing patient interactions, and assisting with various administrative tasks to enhance the patient experience. Ideal candidates will have strong communication skills, a high school diploma, and a willingness to learn. No prior healthcare experience is required, making this a great opportunity for entry-level applicants.

Benefits

Opportunity for career advancement and growth

Supportive and collaborative work environment

Chance to make a positive impact on patient experience

Qualifications

• Proficient in utilizing computer and telephone.
• Strong verbal and written communication skills.
• No prior healthcare experience required, familiarity with medical terminology is beneficial.

Responsibilities

• Serve as the initial contact for patients and customers, in-person and via telephone.
• Schedule appointments, referrals, and manage visit authorizations.
• Provide exceptional customer service to internal and external stakeholders.

Skills

Communication

Customer Service

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely within Wisconsin or Michigan
- Supportive and collaborative work environment
- Chance to make a positive impact on patient experience and satisfaction
- Serve as a vital contact for patients and customers, enhancing their healthcare journey

What to Expect (Job Responsibilities):
- Serve as the initial contact for patients and customers, in-person and via telephone
- Complete financial clearance activities prior to patient arrival to expedite their experience
- Schedule appointments, complete referrals, and manage visit authorizations
- Provide exceptional customer service to both internal and external stakeholders
- Assist with pre-registration and registration processes for patients

What is Required (Qualifications):
- Demonstrated proficiency in utilizing a computer and telephone
- Strong written and verbal communication skills
- Minimum educational requirement: High School Diploma or equivalent
- No prior healthcare experience required, but familiarity with medical terminology is beneficial
- Must not be excluded from participation in any federally funded program, including Medicare and Medicaid

How to Stand Out (Preferred Qualifications):
- Completion of a vocational technical health unit coordinator, medical office specialist, or related program
- One year of experience in a healthcare facility with direct patient contact
- Knowledge of medical insurance practices

#HealthcareServices #PatientAccess #CustomerService #RemoteWork #CareerGrowth

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