Patient Access Specialist (Remote in Eau Claire, WI area after training)

Marshfield Clinic Health System; Eau Claire (WI); Remote; USD 10,000 - 60,000; Part time

Job summary

Join a leading health system as a Patient Access Specialist. This role involves supporting patients through appointment scheduling and financial clearance, ensuring a seamless experience at our facilities. With remote opportunities after training in Eau Claire, you will be a key part of a dedicated team in a mission-driven environment.

Qualifications

• No minimum education required.
• Preferred completion of relevant vocational or medical programs.
• Experience in healthcare with direct patient contact is desirable.

Responsibilities

• Serve as the initial contact for patients and customers.
• Assist with scheduling appointments and financial clearance activities.
• Provide exceptional customer service and meet patient needs.

Skills

Customer service

Verbal communication

Written communication

Computer proficiency

Education

Vocational technical health unit coordinator or medical office specialist

Medical terminology course

Job description

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Patient Access Specialist (Remote in Eau Claire, WI area after training)

Apply locations Eau Claire, WI time type Part time posted on Posted 2 Days Ago time left to apply End Date: June 22, 2025 (1 hour left to apply) job requisition id R-0042960

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:

Patient Access Specialist (Remote in Eau Claire, WI area after training)

Cost Center:

301191028 Eau Claire-Appointments

Scheduled Weekly Hours:

36

Employee Type:

Regular

Work Shift:

Mon-Fri; day shifts (United States of America)

Job Description:

JOB SUMMARY

The Patient Access Specialist serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health System customer service standards. This individual is to complete financial clearance activities prior to patient arrival to any Marshfield Clinic Health System (MCHS) facility to expedite and enhance the patient experience. The Patient Access Specialist activities include appointment scheduling, referral completion, authorization for visit, pre-registration, and registration. This individual will provide exceptional customer service to meet the needs of customers both internally to MCHS and externally to patients and other healthcare providers.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: None

Preferred/Optional: Successful completion of a vocational technical health unit coordinator, medical office specialist, medical secretary program or related field. Successful completion of a medical terminology course.

EXPERIENCE

Minimum Required: Demonstrated proficiency utilizing a computer, telephone to include written and verbal communication skills.

Preferred/Optional: Knowledge of medical insurance and one year experience in a healthcare facility including direct patient contact and customer service.

CERTIFICATIONS/LICENSES

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

Training will be onsite in Eau Claire, WI and then the position will be remote.

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program .

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Marshfield Clinic Health System merges with Sanford Health

Sanford Health, the largest rural health system in the U.S. and Marshfield Clinic have completed their merger, marking the beginning of a new chapter for the future of rural health care. Click here to view Sanford Health current Openings.

About Us

When given the tools needed to excel, great things happen: connection with colleagues, recognition in the community, better care for our patients. All this is available with affordable living rich in leisure. Welcome to Marshfield Clinic Health System. Where career meets community.

Benefit Eligibility Detail

Positions listed as 30 hours per week or greater are offered the level 1 benefit package.

Positions listed as 20 – 29 hours per week are offered the level 2 benefit package.

Positions listed as less than 19 hours per week are non-benefited.

Benefits for temporary positions vary. Details will be discussed in the interview process.

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