Patient Access Specialist I- Practice Operations- Remote Opportunity

University of Maryland Faculty Physicians Incorporated; Baltimore (MD); Remote; USD 30,000 - 40,000; Full time

Job summary

A healthcare services organization is hiring for a role focused on medical scheduling. This position involves managing appointment requests, ensuring top-notch customer service, and maintaining data accuracy. Ideal for candidates seeking to develop strong interpersonal and organizational skills in a fast-paced healthcare environment.

Benefits

Comprehensive benefits supporting health, life, career, and retirement

Supportive workplace culture focused on employee well-being and growth

Qualifications

• Entry-level computer skills relevant to department's specific programs.
• Ability to handle a high volume of appointment requests efficiently.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to high volume of appointment requests via phone and email.
• Schedule medical exams, procedures, and tests while collecting demographic info.
• Maintain accurate data entry for appointments and patient information.

Skills

Customer Service

Data Entry

Phone Etiquette

Education

High school diploma or general education degree (GED)

Tools

Scheduling Software

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary details available upon request; competitive total rewards package
- Comprehensive benefits supporting health, life, career, and retirement
- Opportunity to work in a dynamic healthcare environment
- Chance to develop strong customer service skills and gain experience in medical scheduling
- Supportive workplace culture focused on employee well-being and growth

What to Expect (Job Responsibilities):
- Respond to a high volume of appointment requests through phone calls, emails, and electronic messages
- Schedule appropriate medical exams, procedures, and tests while collecting demographic information and insurance registration
- Maintain accurate data entry for appointments and patient information
- Provide exceptional customer service and exhibit strong phone etiquette
- Collaborate with healthcare professionals to ensure efficient scheduling processes

What is Required (Qualifications):
- High school diploma or general education degree (GED) preferred
- Entry-level computer skills relevant to the department's specific programs
- Strong customer service and phone etiquette skills
- Accurate data entry skills
- Ability to handle a high volume of appointment requests efficiently

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, particularly in a healthcare setting
- Familiarity with medical terminology and scheduling software
- Bilingual abilities to assist a diverse patient population
- Strong organizational skills and attention to detail
- Ability to work well under pressure in a fast-paced environment

#HealthcareServices #CustomerService #MedicalScheduling #CareerOpportunity #EmployeeBenefits

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