Patient Access Specialist

aah; Milwaukee (WI); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plan

Job summary

Advocate Health in Milwaukee seeks a Patient Service Representative to join the 10364 Enterprise Revenue Cycle team. You will verify patient demographics, collect payments, and explain financial responsibilities while maintaining HIPAA compliance in a fast-paced environment.

The role supports coordination across departments, uses EPIC EMR and Microsoft Office tools, and provides exceptional customer service to patients and families during the intake process.

Qualifications

• Demonstrates Advocate Health values and behaviors.
• Ability to work in a high stress, fast-paced environment without direct supervision.
• Excellent customer service skills in various situations.

Responsibilities

• Create and verify patient demographics and insurance information during check-in.
• Collect co-pays and explain financial responsibilities to patients.
• Explain insurance concepts and refer to Financial Advocates when needed.
• Maintain HIPAA compliance and protect patient confidentiality.
• Assist patients with scheduling, transportation, and navigation needs.
• Manage inquiries, phone calls, and messages with professionalism.

Skills

Customer service

HIPAA compliance

Insurance verification

EPIC EMR

Microsoft Office

Attention to detail

Communication skills

Education

High School Graduate

Tools

EPIC

Job description

Advocate Health in Milwaukee seeks a Patient Service Representative to join the 10364 Enterprise Revenue Cycle team. You will verify patient demographics, collect payments, and explain financial responsibilities while maintaining HIPAA compliance in a fast-paced environment.

The role supports coordination across departments, uses EPIC EMR and Microsoft Office tools, and provides exceptional customer service to patients and families during the intake process.