Patient Access Specialist

Livingston HealthCare; Livingston (MT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Robust Benefits Package

Job summary

Livingston HealthCare in Livingston, MT seeks a Patient Access Clerk to greet and register patients, verify demographics and insurance, schedule appointments, and collect co-pays. The role requires proficient use of the electronic medical record system and strong customer service.

Schedule is 40 hours weekly, Monday–Friday, 8:30am–5:00pm, with a robust benefits package. A high school diploma and MS Office skills are preferred.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and customer service skills are essential.
• Must handle confidential information and patient data with discretion.

Responsibilities

• Greet and register patients using the electronic medical record system.
• Schedule appointments and provide appointment reminders.
• Collect upfront co-pays and payments at the time of service.
• Answer and triage incoming calls and relay messages to departments.
• Maintain accurate patient demographic and insurance information.

Skills

Communication

Customer service

Confidentiality

Education

High school diploma

Tools

Microsoft Office

Job description

Livingston HealthCare is located in Livingston, Montana. Just 50 milesnorth of Yellowstone National Park, Livingston is nestled between fourmountain ranges and offers exceptional outdoor recreation opportunities.In addition to its blue-ribbon trout fisheries, you can enjoy rafting,kayaking, canoeing, hiking, camping, hunting, skiing and much more. Acommunity of almost 18,000, Livingston hosts a prolific artist community,two live theatres with shows year-round, and western eclectic shoppingin locally owned shops and boutiques.

At Livingston HealthCare, you'll find a supportive team, opportunitiesfor professional growth, comprehensive employee wellness resources, andthe chance to build a rewarding career in one of Montana's most beautifulcommunities.

Livingston HealthCare employees are expected to uphold a certain codeofconduct. These standards are an important part of Livingston HealthCareas they influence the quality of treatment and care our patients receive.Please review our Standards of Excellence .

Candidates are screened based on qualifications and best fit for the openrole. Positions do remain open until filled; however, interviews cannotbe guaranteed based on the timing and volume of applications.

The Patient Access Clerk greets, registers, and collects insurance co-pay and payments for Livingston HealthCare patients. The Patient Access Clerk answers and triages incoming phone calls, as well as delivers messages to departments, clinicians, and providers. The Patient Access Clerk is also responsible for scheduling patient appointments and provides daily appointment reminder calls.

Schedule:

• 1.0FTE (40 hours)
• Mon-Fri
• 8:30a-5:00p

Compensation:

• $20.00/hr +DOE
• Robust Benefits Package

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

• Registers patients using the electronic computer system, including verifying demographic and insurance information, and organizing encounter and patient label information.
• Schedules appointments timely and makes appointment call back reminders according to policy.
• Collects upfront payment for Livingston HealthCare, including insurance co-pay and time of service payments.
• Communicates messages effectively and productively, using the electronic computer system, to other departments and clinicians, including providers.
• Documents admission, discharge and patient status change information using the electronic computer system.
• Scans Insurance and Medical Record Information into the Electronic Medical Record.
• The flexibility to work in multiple areas throughout the facility.

QUALIFICATIONS (Required):

• High school diploma or equivalent.
• Knowledge of Microsoft office products.
• Excellent communication and customer service skills.
• Must be able to treat all information as confidential.

ADDITIONAL DESIRABLE QUALIFICATIONS:

• One-year customer service experience preferred.
• Knowledge of electronic medical record and payment system.
• Mature personality, acute sense of responsibility and integrity.
• Attention to detail is a must.
• Positive attitude and flexibility during routine work day
• Well-groomed, tactful, professional, patient, pleasant and customer focused.