Financial Counselor - Patient Financial Services

Livingston HealthCare; Livingston (MT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Robust Benefits Package

Job summary

Livingston HealthCare in Livingston, Montana, is seeking a Patient Financial Counselor to serve as the primary contact for patients regarding financial matters, including insurance verification, payment arrangements, and billing inquiries. You will ensure patients understand their financial responsibilities while maintaining compliance with policies.

The role is a 1.0 FTE (40 hours/week), Monday through Friday, 8:00 am to 4:30 pm, on site.

Qualifications

• Excellent communication and attention to detail.
• Two years in customer service or office credit/collection.
• Proficient computer skills including Word and Excel.

Responsibilities

• Review insurance and financial eligibility for patients.
• Generate and review census reports daily.
• Coordinate with Care Manager; track compliance issues.
• Assist Medicaid enrollment and financial assistance.
• Process patient statements and payments.
• Prepare and send payment-related letters.

Skills

Effective communication

Customer service

Office experience

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Livingston HealthCare is located in Livingston, Montana. Just 50 milesnorth of Yellowstone National Park, Livingston is nestled between fourmountain ranges and offers exceptional outdoor recreation opportunities.In addition to its blue-ribbon trout fisheries, you can enjoy rafting,kayaking, canoeing, hiking, camping, hunting, skiing and much more. Acommunity of almost 18,000, Livingston hosts a prolific artist community,two live theatres with shows year-round, and western eclectic shoppingin locally owned shops and boutiques.

At Livingston HealthCare, you'll find a supportive team, opportunitiesfor professional growth, comprehensive employee wellness resources, andthe chance to build a rewarding career in one of Montana's most beautifulcommunities.

Livingston HealthCare employees are expected to uphold a certain code ofconduct. These standards are an important part of Livingston HealthCareas they influence the quality of treatment and care our patients receive.Please review our Standards of Excellence .

For more about Livingston and the surrounding area, visit:

Candidates are screened based on qualifications and best fit for the openrole. Positions do remain open until filled; however, interviews cannotbe guaranteed based on the timing and volume of applications.

The Patient Financial Counselor serves as the primary point of contact for patients regarding financial matters, including insurance verification, payment arrangements, financial assistance programs, and billing inquiries. This role ensures patients understand their financial responsibilities while maintaining compliance with organizational policies and regulatory requirements.

Schedule:

• 1.0FTE (40 hours)
• Mon-Fri
• 8:00am-4:30pm

Compensation:

• $23.82/hr + DOE
• Robust Benefits Package

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Conduct comprehensive insurance review and discovery for all patients
• Generate and review census reports daily
• Process unverified reports (Experian) and coordinate with Patient Access Manager; track and report compliance issues
  • Assisting patients with Medicaid enrollment and insurance enrollments
  • Process completed financial assistance applications
  • Document notes in Cerner and verify patient income
  • Maintain spreadsheet tracker for all applications
  • Complete appropriate adjustments upon supervisor approval and send approval/denial letters
  • Complete weekly FAP adjustments up to patient expiration dates
  • Monitor expiration dates and proactively reach out to patients 30-45 days prior to request updated information
  • Send letters to patients when missing documentation is identified
• Serve as main contact for TSI collections agency and pull reports as needed
• Contact patients for payment arrangements within 120 days post-discharge for imaging and surgeries
• Answer phones, respond to patient questions, and process payments
• Process CHP sliding scale adjustments
• Apply uninsured patient discounts and post adjustments
• Process bankruptcy-related and deceased reviews and account adjustments

ADDITIONAL RESPONSIBILITIES:

• Serve as backup for Good Faith Estimates (GFE) for clinic services
• Support missed payment plans and self-pay follow-up as needed
• Assist with Clearbalance financing process
• Assist with self-pay credit process as needed
• Provide reports as requested (patient statements, itemized charges, SAD drug reports, payment reports)
• Prepare price estimates for patients with insurance as needed

QUALIFICATIONS (Required):

• Ability to Communicate Effectively.
• High School Diploma or GED
• Two years of customer service, business office experience, and credit and collection experience.
• Minimum of two years computer experience, which includes Microsoft Word, Excel, or similar programs
• Demonstrated ability to be accurate and attentive to detail