Patient Access Specialist

Inova Health System; Fairfax (VA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement matching

Education assistance

Student loan assistance

Mental health support

Job summary

Inova Health System is seeking a dedicated patient access specialist to join our team. This full-time role offers a hybrid schedule of 40 hours per week, Monday through Friday, with responsibilities in patient intake, registration, documentation, and financial counseling.

The ideal candidate has a High School diploma and at least one year of patient access experience, and is comfortable navigating multiple systems to support patients and coordinate care.

Qualifications

• High School or GED is required.
• 1 year of Patient Access Experience is required.

Responsibilities

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• May perform additional duties as assigned.

Skills

Patient Access Experience

Education

High School Diploma or GED

Job description

Inova is looking for a dedicated patient access specialist to join the team. This role will be full-time Full-Time 40 Hours Per Week Monday through Friday Hybrid

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Job Responsibilities

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• May perform additional duties as assigned.

Additional Requirements

• Education - High School or GED
• 1 year of Patient Access Experience