Patient Access Specialist

Inova Health System; Virginia (MN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Tuition assistance

Student loan assistance

Mental health support

Paid time off & parental leave

Flexible work options

Job summary

Inova Health System is seeking a patient access specialist for a full-time, Monday–Friday hybrid role. You will handle patient intake, registration, documentation, and coordination with clinical teams to ensure smooth access to care.

The ideal candidate has at least 1 year of patient access experience, strong communication, and HIPAA compliance. Inova offers comprehensive benefits and opportunities for growth within a leading health system.

Qualifications

• High school diploma or GED required.
• 1 year of patient access experience required.
• Strong communication and HIPAA compliance skills.

Responsibilities

• Patient Intake, Registration & Documentation: manage complex cases, verify authorizations, validate and index documents.
• Administrative operations: prepare schedules, track records, and navigate multiple systems.
• Case management tasks: coordinate documentation and follow up on tasks.
• Financial counseling: assess coverage and initiate financial assistance.
• Insurance & contract coordination: apply payer rules and resolve issues.
• Inquiries & patient concerns: resolve moderate concerns and follow-ups.
• HIM coordination: assist with release of information (ROI).
• Utilization review coordination: provide documentation to UR teams.
• Ensure compliance with HIPAA, OSHA, and applicable regulations.

Skills

Patient access

Healthcare communications

Education

High school diploma or GED

Tools

EHR systems

Job description

Inova Health is looking for a patient access specialist to join the team. This role will be full-time Monday through Friday Hybrid.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Job Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Additional Requirements:

• Education - High school or GED
• Experience - 1 year of patient access experience