Patient Access Associate

OSF HealthCare; Peoria (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare in Peoria, IL is seeking a Patient Access Associate to ensure complete and accurate medical records, including demographics, insurance, and registration details, while communicating patient financial responsibilities clearly. The role requires superb patient service, strong problem-solving, and time management skills with proficiency in Microsoft Office.

The ideal candidate has a high school diploma or GED and at least one year in an office clerical or customer service setting.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical setting or customer service environment.
• Other skills: Proficient with standard Microsoft Office applications and website navigation; strong communication and problem-solving abilities.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record, including demographics, insurance, guarantor, and registration details.
• Explain financial responsibilities to patients and coordinate with multi-payer processes; provide excellent service over phone or in person.

Skills

Patient service

Microsoft Office

Website navigation

Problem solving

Conflict management

Time management

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

This job is located in Peoria,IL

M-F 3pm-1130pm, includes weekend rotation every other weekend plus 2 holidays a year.

POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.