Patient Access Associate

OSF HealthCare; Illinois; Presencial; USD 26 000 - 30 000; Tempo parcial

Resumo da oferta

OSF HealthCare is seeking a Patient Access Associate to ensure complete and accurate patient records, explain services and fees, and deliver outstanding service to patients both in person and on the phone. Primary location is Danville with expected shift work in Urbana; 16 hours per week, day shifts, and a training period of 4–5 weeks on day shift.

Qualifications include a high school diploma or GED and at least 1 year in an office clerical or customer service setting.

Qualificações

• High school diploma or GED required.
• 1 year in an office clerical or customer service setting.
• Proficient with Microsoft Office and website navigation.
• Strong problem solving, time management and communication skills.

Responsabilidades

• Ensure each registered patient has a complete and accurate OSF medical record, including demographics and insurance.
• Explain services, financial responsibilities and expectations to patients.
• Provide excellent patient service over the phone or in person.

Conhecimentos

Problem solving

Conflict management

Time management

Oral and written communication

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Website navigation

Descrição da oferta de emprego

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

Primary location is Danville however shift work in Urbana is expected.

Day Shift between the hours 6a-530p Monday - Friday with a Weekend and Holiday rotation.

16 hours a week

This a float postion for suppoprting outpatient areas. Training will be 4-5 weeks on day shift up to 40 hours.

POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.