Patient Access Specialist

Complete Care; Austin (TX); On-site; USD 35,000 - 45,000; Part time

Job summary

Join a leading healthcare provider in Austin as a Patient Access Specialist. You'll be the first point of contact for patients, ensuring a smooth process from scheduling to insurance verification. This role is vital in delivering compassionate care in a state-of-the-art emergency room. Enjoy flexible shifts, competitive pay, and opportunities for career growth in a supportive environment.

Benefits

401(k) with Company Match

Opportunities for career growth and continuing education

Generous paid time off

Flexible scheduling

Employee Referral Bonus

Qualifications

• 1-2 years of medical insurance verification experience required.
• 2-3 years of customer service experience in the medical field.

Responsibilities

• Greet and assist patients both in-person and over the phone.
• Verify patient insurance and demographic information accurately.
• Provide excellent customer service and resolve patient questions.

Skills

Communication

Customer Service

Active Listening

Education

High School Diploma or GED

Tools

MS Office

EMR/EPM systems

Job description

Position:Patient Access Specialist – (Nights) 7p-7a
Location:Austin, Texas - Lakeway
Job Type:PRN, Flexible Shifts

Patient Access Specialist – Join Our Growing Team and Make a Difference!

The Patient Access Specialist serves as the first point of contact for our patients, ensuring a smooth and efficient process from appointment scheduling to insurance verification. This is a crucial role in ensuring patients have the information and support they need to access care seamlessly. We're looking for a passionate Patient Access Specialist to join our state-of-the-art, free standing emergency room.

About us

At Complete Care, we are committed to providing high-quality, compassionate healthcare to our patients. We believe that every role, no matter how behind-the-scenes, plays an essential part in helping us deliver the best care possible.

Why you’ll love working with us:

• Competitive pay
• 401(k) with Company Match
• Opportunities for career growth and continuing education (tuition reimbursement)
• Generous paid time off and flexible scheduling
• Employee Referral Bonus
• A supportive, collaborative, and positive work culture

What you’ll be doing:

• Greet and assist patients both in-person and over the phone, registration, and inquiries.
• Verify patient insurance and demographic information accurately.
• Provide strong phone and verbal communication skills along with active listening.
• Collect necessary paperwork and coordinate with various departments for patient care.
• Provide excellent customer service and resolve patient questions or issues.

What we’re looking for:

• 1-2 years of medical insurance verification experience required.
• 2-3 years of customer service experience in the medical field.
• BLS certification through the American Heart Association is required within sixty (60) days from start date.
• High School Diploma or GED required.
• Experience with MS Office, EMR/EPM systems.
• MUSTbe flexible with schedule; including day, evening, weekend hours, and holidays per facility needs.

Why Work with Us?
AtComplete Care, our employees are our greatest asset. We are committed to a culture of collaboration, respect, and innovation. You'll work with a compassionate team of professionals who share your passion for making a difference.

Apply Today:
If you are a motivated individual who thrives in a fast-paced environment and is passionate about making a positive impact on patient care, we want to hear from you! Apply online at:www.visitcompletecare.com .