Patient Access Specialist I- Practice Operations- Remote Opportunity

University of Maryland Faculty Physicians Incorporated; Baltimore (MD); Remote; USD 35,000 - 55,000; Full time

Job summary

An established healthcare organization is seeking a dedicated individual to join their team in Baltimore. This role offers a unique opportunity to advance your career while making a positive impact on patient scheduling and healthcare access. You will be responsible for managing appointment requests, scheduling medical exams, and ensuring accurate data entry, all while providing exceptional customer service. The supportive and collaborative work environment encourages growth and development, making it an ideal place for those passionate about healthcare and patient interaction. If you thrive in a dynamic setting and enjoy engaging with diverse populations, this position is perfect for you.

Benefits

Career Advancement Opportunities

Supportive Work Environment

Skill Development in Customer Service

Engagement with Diverse Patients

Qualifications

• High school diploma or GED preferred with strong customer service skills.
• Entry-level computer skills and accurate data entry are essential.

Responsibilities

• Respond to appointment requests via phone, email, and messages.
• Schedule medical exams and collect patient demographic information.
• Ensure accurate data entry and provide exceptional customer service.

Skills

Customer Service Skills

Data Entry Skills

Phone Etiquette

Computer Skills

Education

High School Diploma or GED

Tools

Scheduling Software

Healthcare Management Systems

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Supportive and collaborative work environment
3. Chance to make a positive impact on patient scheduling and healthcare access
4. Engage with diverse patients and healthcare professionals
5. Develop valuable skills in customer service and data management

What to Expect (Job Responsibilities):

1. Respond to a high volume of appointment requests via telephone, email, and electronic messages
2. Schedule appropriate medical exams, procedures, and tests for patients
3. Collect demographic information and perform insurance registration as needed
4. Ensure accurate data entry for all appointment and patient information
5. Provide exceptional customer service and maintain professional phone etiquette

What is Required (Qualifications):

1. High school diploma or general education degree (GED) preferred
2. Entry-level computer skills as specified by the department
3. Strong customer service and phone etiquette skills
4. Accurate data entry skills
5. Must be available and punctual for scheduled work shifts

How to Stand Out (Preferred Qualifications):

1. Previous experience in a customer service role, particularly within a healthcare setting
2. Familiarity with scheduling software or healthcare management systems
3. Ability to communicate effectively with diverse populations
4. Strong organizational skills and attention to detail