Patient Access Specialist

Russell Tobin; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking Remote Patient Access Specialists to provide essential support to patients and healthcare providers. In this role, you will assist with billing, claims, and prior authorizations, ensuring a seamless experience for all stakeholders. With a focus on exceptional customer service, you will work independently while adhering to standard operating procedures. This position offers the flexibility of remote work and the opportunity to be part of a dynamic team committed to improving patient access to healthcare services. If you have a passion for helping others and possess strong communication skills, this could be the perfect opportunity for you.

Benefits

Comprehensive healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee assistance program

Identity theft protection

Legal support

Auto and home insurance

Pet insurance

Employee discounts

Qualifications

• 4+ years of related experience required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Assist patients and providers with billing and claims support.
• Deliver exceptional customer service and escalate complaints as needed.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Mathematical Skills

Analytical Skills

Attention to Detail

Education

High school diploma or GED

Business Administration training

Medical Billing and Coding training

Two-year degree

Four-year degree

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $17.00/hr

Russell Tobin's client, an American drug wholesale corporation, is hiring Remote Patient Access Specialists

Apply Now!

Employment Type: Contract/Remote

Duration: March 10, 2025 – September 6, 2025

Pay Rate: $15/hr – $17.00/hour

Training: 3 weeks, M-F 8:30 AM – 5:30 PM Eastern

Regular Schedule: M-F 9:00 AM – 6:00 PM Eastern

Position Summary

Under the supervision of an Operations Manager, the Patient Access Specialist provides advanced services to patients, providers, and caregivers for a manufacturer-sponsored program.

Primary Duties and Responsibilities

1. Assist patients, providers, and caregivers with:
2. Billing and coding support
3. Claims assistance, tracking, and submission
4. Prior authorization assistance and tracking
5. Coordination of benefits
6. Welcome calls
7. Advanced alternate coverage research
8. Appeals/Denials processing
9. Intake and reporting of adverse events as directed
10. Deliver exceptional customer service and escalate complaints as needed.
11. Serve as a regional expert on payer trends, reporting issues such as billing/claim denials and pricing errors.
12. Process necessary correspondence.
13. Coordinate with internal and external service providers to meet service level agreements (SLAs).
14. Work on moderately complex problems, exercising judgment within defined procedures.
15. Operate independently from a queue (phone or system) while adhering to standard operating procedures.
16. Perform additional related duties, such as benefit verifications and patient assistance program determinations.

Experience & Educational Requirements

• High school diploma or GED required.
• Preferred training in business administration, accounting, computer sciences, medical billing and coding, or customer service.
• 4+ years of directly related experience required.
• A two-year degree may substitute for 2 years of experience; a four-year degree may substitute for 4 years.
• Strong verbal and written communication skills.
• Ability to build productive relationships with internal and external stakeholders.
• Advanced interpersonal, mathematical, and organizational skills.
• Basic analytical skills and attention to detail.
• Knowledge of accounting principles, pharmacy operations, and medical claims.
• Familiarity with medical industry terminology and healthcare billing.
• Proficiency in Microsoft Excel, Outlook, and Word.

Work Environment & Physical Requirements

• Standard office environment (remote).
• Sedentary work involving sitting, reaching, lifting, and typing.
• Prolonged screen time (75% or more).
• Ability to manage stressful situations as they arise.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

Industries

Wholesale Drugs and Sundries