Patient Access Specialist - OB (Bilingual Preferred)

HealthNet; Center (IN); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking organization as a Patient Access Specialist, where you will be the first point of contact for patients, ensuring they receive the support they need in a timely and professional manner. This role involves scheduling appointments, assisting with patient inquiries, and ensuring compliance with accessibility standards. You'll thrive in a dynamic environment that values strong interpersonal and customer service skills. With a fully remote position requiring Indiana residency, you’ll enjoy a competitive compensation package, comprehensive benefits, and opportunities for professional growth. If you have a passion for helping others and a knack for problem-solving, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision Plan

Short-Term & Long-Term Disability

Health Savings Account

Flexible Spending Account

Life Insurance

401k Match

Paid Time Off

Tuition Reimbursement

Employee Referral program

Wellness Programs

Qualifications

• High School Diploma required; bilingual in Spanish preferred.
• Knowledge of medical practices and insurance providers preferred.

Responsibilities

• First point of contact with patients, schedules appointments and assesses needs.
• Completes registrations and provides educational materials to patients.

Skills

Interpersonal skills

Customer service skills

Verbal communication

Written communication

Problem-solving

Ability to handle high call volumes

Decision-making

Knowledge of clinical practices

Knowledge of medical terminology

Ability to work independently

Education

High School Diploma or equivalent

Tools

Medical coding (ICD-10, CPT)

Job description

Description

Fair Labor Standards Act Classification: Non-Exempt

What you’ll do as a Patient Access Specialist at HealthNet

• First point of contact with patients, receives initial phone call from patient and/or referring Provider via telephone.
• Assesses patients’ needs to determine if patient needs to be triaged by a nurse and/or schedules appointment(s) for patient appropriately.
• Accurately completes registrations and pre-registrations for patients.
• Schedules patient appointments.
• Provides directions to health center locations.
• Provides direction to schedule transportation through patients’ insurance provider if needed.
• Provides patients with educational materials, written and/or verbal excluding clinical information.
• Collects, completes and data enters time audits for patient’s visits and no shows.

When you’ll work as a Patient Access Specialist at HealthNet

• Full-Time
• Typical scheduled includes 8am-5pm, with 1 weekday working until 8pm, and rotation of Saturday shifts.

Where you’ll work as a Patient Access Specialist at HealthNet

• This position is remote, however due to training and accessibility, the position must reside in Indiana, preferably Indianapolis or the surrounding areas.
• Training for the position will be located at our Martindale Brightwood Health Center.
• May require travel.

Job responsibilities listed above is a summary and does not include other tasks requested by Physician or Clinic Manager.

What you’ll need as a Patient Access Specialist at HealthNet

• Currently not sponsoring work visa.
• High School Diploma or equivalent required.
• Bilingual in Spanish preferred but not required.

SET YOURSELF APART

• Knowledge of medical practices and insurance providers preferred.
• Medical coding; ICD-10; CPT coding experience preferred.

The skills you’ll bring as a Patient Access Specialist at HealthNet

• Strong interpersonal and customer service skills
• Excellent verbal and written communication skills.
• Ability to handle high call volumes (at least 80+ calls per day).
• Ability to work independently; handle detail and work well under pressure.
• Ability to effectively interact with a widely diverse population of patients, visitors and staff.
• Ability to make decisions; problem solve; and to provide sound judgment.
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Reliable transportation required, may require travel.

Physical Requirement

• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull equipment, light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Will be exposed to all patient elements.
• Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

Why work for HealthNet?

• Competitive Compensation
• Medical, Dental, and Vision Plan
• Short-Term & Long-Term Disability
• Health Savings Account & Difference Card Available within certain medical plans
• Flexible Spending Account
• Life Insurance, AD&D
• Group Accident, Critical Illness & Hospital Indemnity
• Domestic Partner Leave
• Wellness Programs
• 401k Match
• Paid Time Off accumulates at start of employment and available to use.
• Tuition Reimbursement
• Employee Referral program

EQUAL EMPLOYMENT OPPORTUNITY:

HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local law.