Service Access Team Leader - Triangle Urology

Duke Careers; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Duke Health seeks a Service Access Team Leader to coordinate clinic service activities and ensure continuous, high-quality patient care at Triangle Urology.

You will supervise clerical staff, manage patient flow, review charges, and collaborate with departments to optimize resources, with a day-shift schedule Monday through Friday.

Qualifications

• High school diploma or equivalent required; four years in healthcare setting.
• Associate's or Bachelor's degree may substitute for experience as noted.
• Experience coordinating clinic services and staff is preferred.
• Ability to review charges and coordinate with multiple departments.

Responsibilities

• Coordinate and participate in clinic service activities to ensure patient care.
• Supervise clerical staff, plan work, and train new personnel.
• Coordinate diagnostic and treatment activities with other departments.
• Manage sponsorship eligibility, financial arrangements, and fees.
• Monitor patient flow, space, supplies, and equipment; advise on improvements.
• Review patient charges for accuracy and respond to billing questions.
• Handle hiring decisions, performance appraisals, promotions, and PTO planning.
• Perform other related duties incidental to the work.

Skills

Supervisory skills

Team coordination

Healthcare administration

Education

Bachelor's degree in healthcare or business

Associate's degree in healthcare or business

Job description

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Service Access Team Leader - Triangle Urology

Work Arrangement:

Requisition Number: 275124

Regular or Temporary: Regular

Location: Durham, NC, US, 27704

Date: Sep 18, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Triangle Urology Associates - 205 Frasier St. Durham, 27704

JOB SUMMARY

We are seeking a Service Access Team Leader to coordinate and participate in clinic service activities to achieve continuous and optimal patient care.

JOB DUTIES AND RESPONSIBILITIES

Coordinate and participate in department/clinic service activities to include greeting, interviewing, registering, admitting and discharging patients.

Coordinate diagnostic and treatment activities of the department/clinic with services of other departments to ensure effective patient care and efficient service.

Supervise and participate in determining sponsorship eligibility, making financial arrangements, and establishing fees.

Maintain liaison with professional medical staff and other personnel in administering policies and procedures regarding patient flow and utilization of space, time, supplies and equipment. Provide recommendations to the Health Center Administrator/department head on policies and procedures to improve patient care and utilization of clinic resources.

Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges.

Plan and schedule work for the clerical staff ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel.

Responsible for or provide recommendations on various personnel actions including, but not limited to, hiring, performance appraisals, promotions and vacation schedules.

Perform other related duties incidental to the work described herein.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma required.

Four years of experience in a healthcare setting is required.

An Associate's degree in healthcare or business may substitute for two years of experience.

A Bachelor's degree in business or healthcare may substitute for four years of experience.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.