Patient Access Services Supervisor

UCLA Health; Los Angeles (CA); On-site; USD 45,000 - 89,000; Full time

Job summary

UCLA Health in Santa Monica is seeking a Patient Access Services Supervisor to lead inpatient, outpatient, and emergency registrations, insurance verification, authorizations, and financial counseling with a focus on accuracy and patient experience.

You will supervise daily operations, coordinate staff, monitor throughput, and collaborate with clinical and revenue cycle teams to drive improvements while ensuring regulatory compliance and high service standards.

Qualifications

• Supervise daily patient access operations across inpatient, outpatient, and emergency settings.
• Coordinate staff schedules and coverage to ensure efficient service.
• Monitor accuracy, productivity, and documentation; drive process improvements.
• Lead staff orientation, training, and performance management.
• Support financial screening and assistance for uninsured/underinsured patients.

Responsibilities

• Oversee registration, admissions, and insurance verification.
• Coordinate with departments to resolve patient access issues and improve flow.
• Ensure compliance with Medicare, Medi-Cal, HIPAA, and payer requirements.
• Monitor and report operational risks and priorities to leadership.
• Promote service excellence and revenue cycle outcomes.

Skills

Staff supervision

Operations coordination

Registration & admissions

Insurance verification

Financial counseling

Regulatory compliance

Job description

Patient Access Services Supervisor

Work Location Santa Monica,CA

Job #33567

Work Hours Mon-Fri varied, includes rotating weekends and holidays

Employment Type 2 – Staff- Career

Duration Indefinite

Salary Range $32.42-64.51 Hourly

Posted Date October 23, 2026

Bargaining Unit 99

Make a difference in people’s lives every day. When you join UCLA Health, you’ll be working at an institution that provides leading-edge care to the people of L.A. and throughout the world. We provide our team members with the environment and support to do amazing work, because each and every one of them plays a vital role in our commitment to care.

Description

Admissions and Registration

Provide frontline leadership for Patient Access Services operations across inpatient, outpatient, and emergency care settings. As the Patient Access Services Supervisor, you will oversee daily registration, admissions, insurance verification, authorization, and financial counseling activities while managing staff performance, workflow coordination, and operational efficiency. This role collaborates with clinical departments, administrative teams, and revenue cycle partners to improve patient access processes, strengthen registration accuracy, prevent denials, and support a positive patient experience.

In this role, you will:

• Supervise daily patient access operations, including registration, admissions, insurance verification, authorizations, financial counseling, and point-of-service collections across assigned service areas.
• Coordinate staff schedules, assignments, and staffing coverage to maintain efficient operations and meet departmental service expectations.
• Monitor registration accuracy, productivity, work queues, and documentation requirements, providing guidance and implementing improvements to address errors, incomplete accounts, and operational challenges.
• Lead staff orientation, training, competency development, and performance management activities, including coaching, evaluations, employee relations matters, and recommendations for personnel actions.
• Support financial screening and assistance programs for uninsured and underinsured patients while monitoring point-of-service collection performance and identifying opportunities for improvement.
• Collaborate with clinical departments, physician offices, Patient Business Services, Managed Care, Information Technology, and other operational partners to resolve patient access issues and improve patient flow.
• Oversee administrative activities, including payroll approvals, staffing assessments, resource coordination, operational reporting, and communication of departmental priorities and risks.
• Ensure compliance with Medicare, Medi-Cal, commercial payer requirements, HIPAA, regulatory standards, labor agreements, and organizational policies.
• Participate in quality improvement, denial prevention, service excellence, and operational initiatives that strengthen patient access performance, staff effectiveness, and revenue cycle outcomes.

Salary Range: $32.42 to $64.51 hourly