Patient Access Services Supervisor

UCLA Health; Santa Monica (CA); On-site; USD 45,000 - 89,000; Full time

Job summary

UCLA Health in Santa Monica, CA is seeking a Patient Access Services Supervisor to lead admissions, registration, and financial counseling across inpatient, outpatient, and emergency care settings. You will supervise daily operations, coordinate staff, monitor accuracy, and drive improvements to prevent denials while delivering a positive patient experience.

You will collaborate with clinical, revenue cycle, and IT teams to resolve access issues, ensure Medicare/Medi-Cal/commercial payer

Qualifications

• Bachelor's degree in Healthcare Administration, Business, Public Health, or related field, or equivalent.
• 3+ years in patient access, admissions, or financial counseling.
• Knowledge of registration, admissions, insurance verification, and authorizations.
• Supervisory experience with daily operations and staff development.
• Strong communication and customer service skills in diverse teams.
• Knowledge of Medicare, Medi-Cal, commercial payer requirements, and HIPAA.

Responsibilities

• Lead daily patient access operations across inpatient, outpatient, and emergency care.
• Oversee registration, admissions, insurance verification, authorizations, and financial counseling.
• Coordinate staff schedules and staffing coverage to achieve service goals.
• Monitor accuracy, productivity, and documentation; drive improvements to reduce denials.
• Ensure compliance with Medicare, Medi-Cal, and payer requirements.

Skills

Leadership

Customer service

Analytical skills

Communication skills

EHR proficiency

Staff supervision

Process improvement

Problem solving

Scheduling tools

Team collaboration

Education

Bachelor's degree in Healthcare Administration

Public Health degree

Business Administration degree

Tools

Electronic Health Record (EHR) systems

Registration platforms

Scheduling tools

MS Office

Job description

Work Location: Santa Monica, CA, USA

Work Schedule

Mon-Fri varied, includes rotating weekends and holidays

Posted Date

10/23/2026

Salary Range: $32.42 - 64.51 Hourly

Employment Type

Duration

Indefinite

Job #

33567

Primary Duties and Responsibilities

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Admissions and Registration

Provide frontline leadership for Patient Access Services operations across inpatient, outpatient, and emergency care settings. As the Patient Access Services Supervisor, you will oversee daily registration, admissions, insurance verification, authorization, and financial counseling activities while managing staff performance, workflow coordination, and operational efficiency. This role collaborates with clinical departments, administrative teams, and revenue cycle partners to improve patient access processes, strengthen registration accuracy, prevent denials, and support a positive patient experience.

In this role, you will:

• Supervise daily patient access operations, including registration, admissions, insurance verification, authorizations, financial counseling, and point-of-service collections across assigned service areas.
• Coordinate staff schedules, assignments, and staffing coverage to maintain efficient operations and meet departmental service expectations.
• Monitor registration accuracy, productivity, work queues, and documentation requirements, providing guidance and implementing improvements to address errors, incomplete accounts, and operational challenges.
• Lead staff orientation, training, competency development, and performance management activities, including coaching, evaluations, employee relations matters, and recommendations for personnel actions.
• Support financial screening and assistance programs for uninsured and underinsured patients while monitoring point-of-service collection performance and identifying opportunities for improvement.
• Collaborate with clinical departments, physician offices, Patient Business Services, Managed Care, Information Technology, and other operational partners to resolve patient access issues and improve patient flow.
• Oversee administrative activities, including payroll approvals, staffing assessments, resource coordination, operational reporting, and communication of departmental priorities and risks.
• Ensure compliance with Medicare, Medi-Cal, commercial payer requirements, HIPAA, regulatory standards, labor agreements, and organizational policies.
• Participate in quality improvement, denial prevention, service excellence, and operational initiatives that strengthen patient access performance, staff effectiveness, and revenue cycle outcomes.

Admissions and Registration

Provide frontline leadership for Patient Access Services operations across inpatient, outpatient, and emergency care settings. As the Patient Access Services Supervisor, you will oversee daily registration, admissions, insurance verification, authorization, and financial counseling activities while managing staff performance, workflow coordination, and operational efficiency. This role collaborates with clinical departments, administrative teams, and revenue cycle partners to improve patient access processes, strengthen registration accuracy, prevent denials, and support a positive patient experience.

In this role, you will:

• Supervise daily patient access operations, including registration, admissions, insurance verification, authorizations, financial counseling, and point-of-service collections across assigned service areas.
• Coordinate staff schedules, assignments, and staffing coverage to maintain efficient operations and meet departmental service expectations.
• Monitor registration accuracy, productivity, work queues, and documentation requirements, providing guidance and implementing improvements to address errors, incomplete accounts, and operational challenges.
• Lead staff orientation, training, competency development, and performance management activities, including coaching, evaluations, employee relations matters, and recommendations for personnel actions.
• Support financial screening and assistance programs for uninsured and underinsured patients while monitoring point-of-service collection performance and identifying opportunities for improvement.
• Collaborate with clinical departments, physician offices, Patient Business Services, Managed Care, Information Technology, and other operational partners to resolve patient access issues and improve patient flow.
• Oversee administrative activities, including payroll approvals, staffing assessments, resource coordination, operational reporting, and communication of departmental priorities and risks.
• Ensure compliance with Medicare, Medi-Cal, commercial payer requirements, HIPAA, regulatory standards, labor agreements, and organizational policies.
• Participate in quality improvement, denial prevention, service excellence, and operational initiatives that strengthen patient access performance, staff effectiveness, and revenue cycle outcomes.

Salary Range: $32.42 to $64.51 hourly

Job Qualifications

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Required

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or a related field, or equivalent education, training, and experience.
• Three or more years of experience in patient access, admissions, registration, financial counseling, revenue cycle, or related healthcare operations.
• Knowledge of patient registration, admissions, insurance verification, authorization, and financial counseling processes.
• Supervisory experience involving daily operations, staffing assignments, workflow coordination, and employee development.
• Knowledge of medical terminology, payer requirements, third-party reimbursement practices, Medicare, Medi-Cal, commercial insurance guidelines, and healthcare regulatory requirements.
• Customer service skills when interacting with patients, families, physicians, and multidisciplinary teams.
• Leadership skills to coach employees, address performance issues, and promote teamwork and collaboration.
• Analytical and problem-solving skills with the ability to identify operational issues and implement corrective actions.
• Effective written and verbal communication skills when working with diverse stakeholders.
• Proficiency with electronic health record systems, registration platforms, scheduling tools, and standard business software.
• Organizational skills with the ability to manage multiple priorities and meet operational deadlines.
• Knowledge of labor agreements, workplace policies, and applicable human resources practices.

Preferred

• One or more years of experience performing lead or supervisory responsibilities.
• Certified Revenue Cycle Representative (CRCR) certification.
• Certified Healthcare Access Manager (CHAM) certification.
• Healthcare Financial Management Association (HFMA) revenue cycle certification.
• Experience supporting hospital-based patient access operations in inpatient, outpatient, and emergency care settings.
• Experience participating in revenue cycle improvement, denial prevention, or process improvement initiatives.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.