Access Supervisor, Patient Access Organization

UCLA Health; Los Angeles (CA); Sur place; USD 73 000 - 150 000; Plein temps

Résumé du poste

UCLA Health seeks an experienced Patient Access Operations Leader to oversee the centralized access team supporting ambulatory care across Southern California. The role focuses on scheduling, new patient intake, and capacity management within a high-volume environment.

This fixed hybrid position requires onsite work in Westwood on Tue-Thu. The team emphasizes teamwork, data-driven improvements, and coordination with physicians and clinic leadership to ensure timely and equitable access to care.

Qualifications

• Bachelor’s degree in healthcare or related field or equivalent leadership experience.
• Five years of healthcare operations and patient access leadership.
• Three years of direct frontline supervisory experience.
• Two years of experience with operational metrics and data-driven improvement.
• Two years of Lean, Six Sigma, or formal process-improvement experience.
• Two years leading in a large academic medical center or health system.
• Two years supervising represented employees.

Responsabilités

• Oversee centralized scheduling and call center operations.
• Manage new patient referral intake and navigation.
• Lead capacity management and workflow optimization.
• Develop teams through coaching and professional development.
• Partner with physicians and clinic leadership to align supply and demand.

Connaissances

Healthcare operations leadership

Supervisory experience

Analytical thinking

Process improvement (Lean/Six Sigma)

Strategic partnership with clinicians

Formation

Bachelor’s degree in Healthcare Administration, Business Administration, Public Health

Description du poste

Onsite or Remote

Fixed Hybrid

Work Schedule

variable shifts, Monday- Friday 7am-7pm

Posted Date

07/09/2026

Salary Range: $73000 - 149600 Annually

Employment Type

Duration

Indefinite

Job #

32858

Primary Duties and Responsibilities

UCLA Health runs and operates over 300 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization (PAO) serves as the centralized access team for UCLA Health’s ambulatory enterprise, ensuring timely, convenient, and equitable access to care for patients and the communities we serve. Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. We operate at the intersection of operations, technology, and clinical partnership to align supply and demand, streamline workflows, and continuously improve how patients enter and engage with UCLA Health.

This position is a fixed hybrid role and would require you to work onsite inWestwood, Tuesday- Thursday

This is a filter requisition, there are 2 open positions.

Salary Range: $73,000-$149,600

Job Qualifications

Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or a related field, or relevant progressive leadership experience in a patient access organization.

• Five (5) years of progressively responsible healthcare operations, patient access, ambulatory operations, contact center, or related healthcare leadership experience. Proven ability to develop high-performing teams through accountability, coaching, engagement, and professional development.


• Three (3) years of direct supervisory experience leading frontline staff, with demonstrated professionalism, integrity, confidentiality, and emotional intelligence.


• Two (2) years of strong critical thinking and sound decision-making skills. Experience utilizing operational metrics and performance data to improve operational outcomes.


• Two (2) years of experience implementing operational or process improvement initiatives (via Lean, Six Sigma, or formal process improvement methodology), with project or change management experience.


• Two (2) years of ability and experience leading in a fast-paced, highly matrixed academic medical center or integrated health system, partnering with physicians, clinic leadership, and multidisciplinary teams.


• Two (2) years of experience supervising represented (unionized) employees.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.