Patient Access Supervisor — Registration & Care Access

Veterans in Healthcare; Los Angeles (CA); On-site; USD 45,000 - 89,000; Full time

Job summary

UCLA Health in Santa Monica, CA is seeking a Patient Access Services Supervisor to lead registration, admissions, insurance verification, authorization, and financial counseling across inpatient, outpatient, and emergency care settings. You will oversee daily operations, staff performance, and workflow coordination to improve patient access and revenue cycle outcomes.

Collaborate with clinical and administrative teams, monitor accuracy and productivity, mentor staff, ensure compliance with

Qualifications

• Provide frontline leadership for Patient Access Services operations across inpatient, outpatient, and emergency care settings.

Responsibilities

• Supervise daily patient access operations, including registration, admissions, insurance verification, authorizations, financial counseling, and point-of-service collections across assigned service areas.
• Coordinate staff schedules, assignments, and staffing coverage to maintain efficient operations and meet departmental service expectations.
• Monitor registration accuracy, productivity, work queues, and documentation requirements, providing guidance and implementing improvements to address errors, incomplete accounts, and operational challenges.
• Lead staff orientation, training, competency development, and performance management activities, including coaching, evaluations, employee relations matters, and recommendations for personnel actions.
• Support financial screening and assistance programs for uninsured and underinsured patients while monitoring point-of-service collection performance and identifying opportunities for improvement.
• Collaborate with clinical departments, physician offices, Patient Business Services, Managed Care, Information Technology, and other operational partners to resolve patient access issues and improve patient flow.
• Oversee administrative activities, including payroll approvals, staffing assessments, resource coordination, operational reporting, and communication of departmental priorities and risks.
• Ensure compliance with Medicare, Medi-Cal, commercial payer requirements, HIPAA, regulatory standards, labor agreements, and organizational policies.
• Participate in quality improvement, denial prevention, service excellence, and operational initiatives that strengthen patient access performance, staff effectiveness, and revenue cycle outcomes.

Job description

UCLA Health in Santa Monica, CA is seeking a Patient Access Services Supervisor to lead registration, admissions, insurance verification, authorization, and financial counseling across inpatient, outpatient, and emergency care settings. You will oversee daily operations, staff performance, and workflow coordination to improve patient access and revenue cycle outcomes.

Collaborate with clinical and administrative teams, monitor accuracy and productivity, mentor staff, ensure compliance with