Patient Access Operations Leader

UCLA Health; Los Angeles (CA); On-site; USD 45,000 - 89,000; Full time

Job summary

UCLA Health in Santa Monica is seeking a Patient Access Services Supervisor to lead inpatient, outpatient, and emergency registrations, insurance verification, authorizations, and financial counseling with a focus on accuracy and patient experience.

You will supervise daily operations, coordinate staff, monitor throughput, and collaborate with clinical and revenue cycle teams to drive improvements while ensuring regulatory compliance and high service standards.

Qualifications

• Supervise daily patient access operations across inpatient, outpatient, and emergency settings.
• Coordinate staff schedules and coverage to ensure efficient service.
• Monitor accuracy, productivity, and documentation; drive process improvements.
• Lead staff orientation, training, and performance management.
• Support financial screening and assistance for uninsured/underinsured patients.

Responsibilities

• Oversee registration, admissions, and insurance verification.
• Coordinate with departments to resolve patient access issues and improve flow.
• Ensure compliance with Medicare, Medi-Cal, HIPAA, and payer requirements.
• Monitor and report operational risks and priorities to leadership.
• Promote service excellence and revenue cycle outcomes.

Skills

Staff supervision

Operations coordination

Registration & admissions

Insurance verification

Financial counseling

Regulatory compliance

Job description

UCLA Health in Santa Monica is seeking a Patient Access Services Supervisor to lead inpatient, outpatient, and emergency registrations, insurance verification, authorizations, and financial counseling with a focus on accuracy and patient experience.

You will supervise daily operations, coordinate staff, monitor throughput, and collaborate with clinical and revenue cycle teams to drive improvements while ensuring regulatory compliance and high service standards.