Assistant Director for Access Operations - Patient Access Organization

UCLA Health; Los Angeles (CA); Hybrid; USD 98,000 - 215,000; Full time

Job summary

UCLA Health seeks an Access Administrator to lead centralized access and scheduling with a focus on high reliability, quality and accountability across operations. You will oversee supervisors and coaches, ensuring alignment with daily execution and enterprise commitments.

The role bridges strategy and frontline performance, driving service levels, workflow adherence, and workforce effectiveness within ambulatory access and related domains.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business, Organizational Development, Education, or related field.
• 7 years minimum (required) - Progressive Healthcare Operations Leadership.
• 3 years minimum (required) - Direct management of people leaders.
• 3 years minimum (required) - Performance management and quality governance.
• 3 years minimum (required) - Data driven operational leadership with KPIs.
• 3 years minimum (required) - Cross-functional stakeholder engagement.
• 2 years minimum (preferred) - Process Improvement/Systems Integration.

Responsibilities

• Oversee centralized scheduling and access operations within assigned domain.
• Unify operational execution and governance to drive reliability and quality.
• Lead and coach supervisor teams, align with enterprise commitments.

Skills

People leadership

Data-driven decision making

Cross-functional collaboration

Process improvement

Healthcare operations

Education

Bachelor's degree

Master's degree preferred

Tools

Lean Six Sigma

Job description

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Onsite or Remote

Fixed Hybrid

Work Schedule

M-F, 8-5

Posted Date

05/04/2026

Salary Range: $98200 - 214600 Annually

Employment Type

Duration

Indefinite

Job #

33256

Primary Duties and Responsibilities

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UCLA Health runs and operates over 2 8 0 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization (PAO) serves as the centralized access team for UCLA Health’s ambulatory enterprise, ensuring timely, convenient, and equitable access to care for patients and the communities we serve. Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. We operate at the intersection of operations, technology, and clinical partnership to align supply and demand, streamline workflows, and continuously improve how patients enter and engage with UCLA Health.

The Access Administrator serves as the vertical performance integrator for a defined specialty domain (e.g. Primary Care & Pediatrics, Medical Specialties, Surgical Specialties) within the Patient Access Organization. This leader is accountable for unifying operational execution and performance governance to drive high reliability, quality, and accountability across centralized scheduling and access operations. The role directly oversees Operations Supervisors and Access Performance Coaches and ensures alignment between daily execution, strategic access objectives, quality standards, workforce performance expectations, and enterprise stakeholder commitments.This position bridges strategy and frontline performance, ensuring service levels, scheduling accuracy, coaching effectiveness, and workflow adherence are managed as an integrated system, not siloed functions. The Access Administrator serves as the primary owner of access performance, workforce effectiveness, and continuous improvement within their respective domain. This role ensures that operational expectations, training strategies, quality standards, and performance improvement efforts are fully integrated and responsive to the unique needs of each area.

Salary range: $98,200-$214,600 annual

Job Qualifications

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• Bachelor's Degree in Healthcare Administration, Business, Organizational Development, Education, or related field or equivalent combination of education and relevant experience required. Master's Degree (MHA, MBA, MPH, or related preferred).
  
• 7 years minimum (required) -Progressive Healthcare Operations Leadership. Progress leadership experience in ambulatory access, centralized scheduling, call centre operations, or healthcare operations management. Demonstrated increasing scope of responsibility, including oversight of leaders (not only frontline staff).
  
• 3 years minimum (required) -Direct management of people leaders. Experience directly managing supervisors, managers, or equivalent leadership roles. Demonstrated success developing leaders and holding them accountable for performance outcomes.
  
• 3 years minimum (required) -Performance management and quality governance – experience overseeing quality assurance programs, performance dashboards, and structured accountability frameworks. Experience leading performance improvement initiatives tied to measurable outcomes.
  
• 3 years minimum (required) -Data driven operational leadership – experience interpreting operational KPIs (service level, productivity, quality composite, shrinkage, and workforce metrics). Demonstrated use of data to drive strategic decision‑making and corrective action planning.
  
• 3 years minimum (required) -Cross‑functional stakeholder engagement – experience collaborating with clinical leaders, IT, revenue cycle, training teams, or executive stakeholders. Demonstrated ability to influence across departments without direct authority.
  
• 2 years minimum (preferred) -Process Improvement/Systems Integration – experience leading workflow redesign, lean/sigma initiatives, or operational transformation efforts. Experience integrating strategy into frontline execution within complex systems.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review.