Patient Access Representative I

MUSC Health; Charleston (SC); On-site; USD 22,000 - 32,000; Full time

Job summary

The Patient Registration Representative at MUSC Health serves as the initial point of contact for patients and provides high level customer service while ensuring accurate and timely registration for inpatient and outpatient services. This role verifies patient information, assists with payment methods, and helps arrange for financial assistance programs as needed.

Under supervision, you will collect copays, answer billing questions, and coordinate with MUHA Patient Access to maximize payment

Qualifications

• Bachelor’s degree or high school diploma with two years in medical office or customer service.
• Experience in MUHA Patient Access or healthcare setting preferred.
• Excellent communication and billing navigation skills.

Responsibilities

• Provide administrative front desk coverage and manage clinic appointment lines.
• Schedule appointments for clients from outside medical or hospital systems.
• Answer multiline telephones and take payments for clinical services.
• Complete client registration and documentation and schedule interpreters if needed.
• Retrieve billing charges and verify patient information for accuracy.

Skills

Customer service

Front desk

Telephone handling

Billing inquiries

Education

Bachelor’s degree

High school diploma + 2 years experience

Job description

Job Description Summary

The Patient Registration Representative serves as the initial point of contact for patients.

The Patient Registration Representative serves as the initial point of contact for patients. Under general supervision and reporting to the Patient Access Services Supervisor, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. Assists in collecting copayments and deductibles and solves basic billing inquiries. MUSC Health is a leading academic health system offering a robust and comprehensive benefits package, including health insurance, retirement plan options, wellness resources, and more.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC000562 CHS - Operations DDC (Digestive Disease Center) (ART)

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Job Description

Provide administrative coverage at the front desk including monitoring the clinic appointment line to include scheduling appointments for clients from outside medical, hospital, correction systems. Answer multiline telephones. Take payments from clients for clinical services. Complete client registration ,and documentation. Schedule interpreters for clients. Retrieve billing charges.

Additional Job Description

Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authority of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees