Patient Access Representative I (Outpatient Registration)

MUSC Health; Charleston (SC); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement plan options

Wellness resources

Comprehensive benefits package

Job summary

A leading academic health system in Charleston is seeking a Patient Registration Representative to serve as the initial contact for patients. This role involves completing registration accurately and timely to ensure optimal patient care and billing. Candidates should possess a high school diploma with relevant administrative or medical experience, demonstrate excellent communication skills, and have a typing speed of 25 CWPM. The position requires standing, sitting, and lifting objects up to 50 lbs. A robust benefits package is offered.

Qualifications

• High school diploma and two years of administrative experience or associate's degree and one-year medical experience or a bachelor's degree; previous healthcare experience preferred.
• Typing speed of 25 CWPM and computer experience required.
• Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.

Responsibilities

• Facilitates accurate and timely completion of registration and distributes necessary paperwork for patient care.
• Works closely with physicians and nurses to provide optimal ambulatory health care.
• Maintains age-specific competency based on patient population.
• Maintain age-specific competency and operate standard office equipment.

Skills

Excellent communication skills

Interpersonal skills

Guest relations policies

Typing speed of 25 CWPM

Medical terminology knowledge

Education

High school diploma or higher

Two years of administrative experience or one year medical experience

Tools

EPIC

Microsoft Office

Typing 25 CWPM

Job description

Job Description Summary

The Patient Registration Representative serves as the initial point of contact for patients. Under general supervision and reporting to the Patient Access Services Supervisor, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self‑pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. Assists in collecting copayments and deductibles and solves basic billing inquiries. MUSC Health is a leading academic health system offering a robust and comprehensive benefits package, including health insurance, retirement plan options, wellness resources, and more.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub‑Type

Regular

Cost Center

CC002342 CHSCorp - Outpatient Registration

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Job Description

Facilitates accurate and timely completion of registration and distributes all paperwork necessary for patient care. Works closely with physicians and nurses to provide optimal ambulatory health care. Applies guest relations policies to patients, physicians and co‑workers. Ability to demonstrate excellent communication and interpersonal skills, professional demeanor, and guest relations. Continuously seeks self‑improvement through various programs and opportunities offered by the Medical Center and UMA (e.g. Human Resources, Information Systems, UPDATES, Administrative Services, Quality Improvement, etc.). Maintains age‑specific competency based on the age and developmental stage of the patient population for their service. Position requires ability to operate equipment including, but not limited to, computers, printers, fax machines, multi‑line phone system, and typewriter.

Additional Job Description

• High school diploma and two years of administrative experience or associate's degree and one-year medical experience or a bachelor's degree; previous healthcare experience preferred.
• Typing speed of 25 CWPM and computer experience required. EPIC, Medical Terminology, and knowledge of insurance preferred.
• Speaking ability sufficient to communicate effectively with other individuals in person or over the telephone.

Physical Requirements

Ability to perform job functions while standing, sitting, walking, climbing stairs, working indoors, working outside in temperature extremes, working from elevated areas, working in confined/cramped spaces, performing knee‑position functions, bending at the waist, twisting at the waist, squatting, performing “pinching” operations, performing gross motor activities with fingers and hands, performing firm grasping with fingers and hands, performing fine manipulation with fingers and hands, reaching overhead, performing repetitive motions with hands/wrists/elbows and shoulders, fully using both legs, using lower extremities for balance and coordination, reaching in all directions, lifting and carrying 50 lbs. unassisted, lifting/lowering objects 50 lbs. from/to floor from/to 36 inches unassisted, lifting from 36