Patient Access Representative I

Medical University of South Carolina; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Medical University of South Carolina is seeking a Patient Access Services Representative to greet patients, verify insurance and financial information, collect payments, and schedule a range of pediatric appointments at the Summey Medical Pavilion.

The role emphasizes high-quality customer service and efficient clinic workflows, with responsibility for maintaining confidentiality and facilitating access to care for patients and families.

Qualifications

• High school diploma or equivalent (GED) required; 1 year of customer service experience preferred.
• Ability to interpret and apply financial procedures and regulations is preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Provide high level customer service while facilitating accurate and timely registration and billing for inpatient and outpatient services.
• Verify and assemble patient accounts, confirm payment methods, and arrange payment options.
• Assist in collecting copayments/deductibles and scheduling pediatric appointments at MUSC Children's Summey Medical Pavilion.

Skills

Customer service

Education

High school diploma or equivalent (GED)

Tools

Hospital information systems

Word processing

Job description

Job Description Summary

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC000247 CHS - Administration - Children's Ambulatory Center (Offsite)

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Work Shift

Job Description

The Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services. This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. This role works with patients to set up payment arrangements and to arrange/apply for assistance programs. The Patient Access Services Representative assists in collecting copayments and deductibles and solves basic billing inquiries. The Patient Access Representative at the MUSC Children's Summey Medical Pavilion assist with scheduling a variety of children's specialty appointments and procedures.

Additional Job Description

High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Equal Opportunity Employer Statement

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

E-Verify Program

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.