Patient Access Representative

MUSC Health; Charleston (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement plan options

Wellness resources

Job summary

MUSC Health is seeking a Patient Registration Representative in Charleston, SC. This role serves as the first contact for patients, facilitating registration and ensuring accurate billing information.

The ideal candidate will have a high school diploma and customer service experience. Responsibilities include verifying payment methods and assisting with patient inquiries. MUSC Health offers a comprehensive benefits package and is dedicated to providing high-quality service in healthcare.

Qualifications

• At least 1 year of customer service experience.
• Ability to interpret and apply financial procedures.
• Experience with hospital information systems preferred.

Responsibilities

• Serve as initial point of contact for patients.
• Facilitate accurate and timely registration.
• Review and verify payment methods and patient information.
• Assist in collecting copayments and deductibles.

Skills

Customer service skills

Communication skills

Data entry accuracy

Education

High school diploma or equivalent (GED)

Tools

Hospital information systems (Epic)

Job description

Patient Registration Representative

The Patient Registration Representative serves as the initial point of contact for patients.

Under general supervision and reporting to the Patient Access Services Supervisor, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration, verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for hospital and clinic services.

This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient/insurance information. It works with patients to set up payment arrangements and to arrange or apply for assistance programs. It assists in collecting copayments and deductibles and resolves basic billing inquiries.

MUSC Health is a leading academic health system offering a robust and comprehensive benefits package, including health insurance, retirement plan options, wellness resources, and more.

Education & Experience

High school diploma or equivalent (GED) with at least 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

Key Responsibilities

• Calls to obtain demographic and financial information via telephone or face-to-face interview prior to the day of admission for service.
• Pre-register patients in the registration system by pulling DAR from various scheduling systems (Epic) and scheduling as needed.
• Process complete registrations in the required systems.
• Possess thorough knowledge of the hospital registration system including peripheral equipment such as fax, copier, printers, downtime, and scanning system.
• Process registrations across various departmental flows.
• Complete all required Our Day training modules assigned by department supervisor by the assigned date, meeting a target completion rate of 25.0%.
• Perform MSP audit: complete MSQ on all Medicare patients to be compliant with CMS prior to discharge, achieving a target monthly audit score of 15.0%.
• Maintain registration quality: ensure all required information is entered in the correct format during registration; any incomplete data must be updated within 8 hours of admission, targeting a monthly quality rate of 40.0%.

Average number of registrations per hour per month: more than 3.4 for mentor level, between 2.2 and 3.4 for consistent performance, and less than 2.2 for inconsistent performance.

Physical Requirements

• Ability to perform job functions while standing (Frequent).
• Ability to perform job functions while sitting (Frequent).
• Ability to perform job functions while walking (Frequent).
• Ability to climb stairs (Infrequent).
• Ability to work indoors (Continuous).
• Ability to work from elevated areas (Frequent).
• Ability to work in confined or cramped spaces (Infrequent).
• Ability to perform job functions from kneeling positions (Infrequent).
• Ability to bend at the waist (Frequent).
• Ability to squat and perform job functions (Infrequent).
• Ability to perform repetitive motions with hands, wrists, elbows, and shoulders (Frequent).
• Ability to reach in all directions (Frequent).
• Possess good finger dexterity (Continuous).
• Ability to fully use both legs (Continuous).
• Ability to fully use both hands and arms (Continuous).
• Ability to lift and carry 15 lbs unassisted (Infrequent).
• Ability to lift or lower objects 15 lbs from or to from the floor to 36 inches unassisted (Infrequent).
• Ability to lift from 36 inches to overhead 15 lbs (Infrequent).
• Ability to maintain 20/40 vision corrected in one or both eyes (Continuous).
• Ability to see and recognize objects at close range or distance (Continuous).
• Ability to match or discriminate between colors (Continuous).
• Ability to determine distance and depth perception between objects (Continuous).
• Ability to maintain hearing acuity, with correction (Continuous).
• Ability to perform gross motor functions with frequent fine motor movements (Continuous).
• Ability to work in a latex safe environment (Continuous).
• Ability to maintain tactile sensory functions (Frequent).
• Ability to maintain good olfactory sensory function (Frequent).
• Ability to be physically qualified for respirator use, initially and as required (Continuous).

Equal Opportunity Employment

Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit, and business need.

E-Verify

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees