Patient Access & Enrollment Specialist

Northwell Health; Melville (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Northwell Health is seeking an Outreach Associate to support inpatient and outpatient access by performing pre-registration, insurance verification, scheduling and enrollment support for Health Management programs. You will conduct outbound outreach, explain program benefits, build rapport with diverse patients, and help enroll patients while meeting productivity and engagement targets.

This entry-level role requires a High School Diploma, 0-1 years in healthcare outreach, and comfort with

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• 0-1 years of relevant experience.
• Experience in healthcare outreach, patient engagement, customer service, or care coordination preferred.
• Strong communication and interpersonal skills with the ability to engage diverse patient populations.
• Proficiency in electronic health records or CRM platforms preferred.
• Position is in Northern Duchess.

Responsibilities

• Assists in performing pre-registration and registration duties; Obtains necessary demographic and insurance information and enters data into computer system; Obtains appropriate signatures on medical, legal and financial forms.
• Aids in verification of patient insurance coverage and other related data with third party carriers for scheduled appointments/procedures; Aids in obtaining patient’s insurance authorization required for services; Documents authorization approvals and denials in computer systems; Collects money due from patient at time of service; may perform billing, receivable and related functions. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
• Conduct outbound outreach in person or via phone and other approved communication methods to engage patients eligible for Health Management programs.
• Clearly explain program services, benefits, and expectations to patients and caregivers.
• Build rapport and trust with patients to encourage participation and sustained engagement
• Schedule enrollment appointments or facilitate direct enrollment when appropriate.
• Address patient questions and provide support throughout the engagement process.
• Meet established productivity and performance goals related to outreach volume, engagement rates, and enrollments.

Skills

Communication skills

Interpersonal skills

Healthcare outreach

CRM platforms

Data entry

Education

High School Diploma or equivalent

Associate degree preferred

Tools

EHR software

CRM software

Job description

Northwell Health is seeking an Outreach Associate to support inpatient and outpatient access by performing pre-registration, insurance verification, scheduling and enrollment support for Health Management programs. You will conduct outbound outreach, explain program benefits, build rapport with diverse patients, and help enroll patients while meeting productivity and engagement targets.

This entry-level role requires a High School Diploma, 0-1 years in healthcare outreach, and comfort with