Patient Access Coordinator

Stand Together Ventures Lab; City of Albany (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

Stand Together Ventures Lab is seeking a Patient Access Representative to greet patients, collect registration data, and verify insurance benefits. You will prepare appointments, manage patient records in the EMR system, and ensure a positive first impression in a fast-paced healthcare setting.

The role requires strong customer service skills, attention to detail, and the ability to handle multiple tasks across locations. Travel between sites may be necessary to provide coverage and support.

Qualifications

• High School Diploma required; higher education preferred.
• Knowledge of medical insurances is a plus.
• Exceptional customer service, communication, and interpersonal skills.
• Experience with EMR and practice management systems.
• Highly organized with keen attention to detail.
• Ability to multitask, adapt quickly, and work efficiently in a fast-paced environment.
• Reliable transportation and willingness to travel between locations.

Responsibilities

• Prepare and verify appointment data, ensuring completeness and accuracy of forms, insurance eligibility, and patient status.
• Greet patients promptly and answer incoming calls professionally.
• Review and update patient information, collect copayments, and reconcile daily payments.
• Coordinate with other departments to ensure smooth patient throughput and processing.
• Schedule follow-up appointments and tests as needed, and distribute necessary handouts.
• Maintain confidentiality in compliance with HIPAA, organize workspace, and restock supplies.
• Travel to other office locations as required to provide coverage.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Adaptability

Attention to detail

Education

High School Diploma

Higher education preferred

Tools

EMR

Practice management systems

Job description

Role Overview

The Patient Access Representative is the first point of contact, providing professional and friendly greeting to patients, ensuring a positive experience. They are responsible for accurately collecting and entering registration information, preparing appointments, verifying insurance benefits, and managing patient records in the EMR system.

Key Responsibilities

• Prepare and verify appointment data, ensuring completeness and accuracy of forms, insurance eligibility, and patient status.
• Greet patients promptly and answer incoming calls professionally.
• Review and update patient information, collect copayments, and reconcile daily payments.
• Coordinate with other departments to ensure smooth patient throughput and processing.
• Schedule follow-up appointments and tests as needed, and distribute necessary handouts.
• Maintain confidentiality in compliance with HIPAA, organize workspace, and restock supplies.
• Travel to other office locations as required to provide coverage.
• Perform additional duties as assigned.

Qualifications & Skills

• High School Diploma required; higher education preferred.
• Knowledge of medical insurances is a plus.
• Exceptional customer service, communication, and interpersonal skills.
• Experience with EMR and practice management systems.
• Highly organized with keen attention to detail.
• Ability to multitask, adapt quickly, and work efficiently in a fast-paced environment.
• Reliable transportation and willingness to travel between locations.