Patient Access Specialist I

Health Wealth Safe, Inc.; Rapid City (SD); On-site; USD 36,000 - 54,000; Full time

Job summary

Health Wealth Safe, Inc. in Rapid City, SD is seeking a front-end access specialist to register patients, verify insurance, collect demographics, and obtain financial clearance, ensuring accurate data and smooth revenue cycle operations.

You will handle scheduling, check-in/check-out, payments, patient education on account details, and coordinate with clinical teams while upholding compliance and service excellence in a team-driven environment.

Qualifications

• High School Diploma or GED (preferred).
• Customer Service, Patient Relations, and Medical Accounts experience (preferred).
• Strong communication and interpersonal skills.
• Knowledge of payer systems, insurance verification, and revenue cycle processes.
• Ability to work with electronic medical records and handle sensitive information.
• Physical ability to perform medium work and exposure to bodily fluids.

Responsibilities

• Accurately collect patient demographics, verify insurance, and support financial clearance.
• Perform patient scheduling, check-in, and check-out processes.
• Manage business office functions such as phone communication, messaging, and document handling.
• Provide excellent customer service and support patient education.
• Address account inquiries, resolve errors, and elevate issues when necessary.
• Assist clinical teams with patient movement and transportation as needed.
• Participate in ongoing education, compliance, and safety activities.

Skills

Customer service

Interpersonal skills

Insurance verification

Revenue cycle

Education

High School Diploma or GED

Tools

EMR systems

Job description

Role Overview: This position involves providing compassionate front-end patient access and registration services to support seamless revenue cycle operations. You will be the first point of contact for patients, ensuring accurate collection of demographics, insurance verification, and financial clearance. Responsibilities include performing patient scheduling, check-in/check-out, collecting payments, educating patients on account details, and handling inquiries. You will assist in maintaining regulatory compliance, managing communication, and supporting clinical teams as needed. The role emphasizes delivering service excellence, teamwork, and professionalism.

Qualifications & Skills

• High School Diploma or GED (preferred)
• Customer Service, Patient Relations, and Medical Accounts experience (preferred)
• Strong communication and interpersonal skills
• Knowledge of payer systems, insurance verification, and revenue cycle processes
• Ability to work with electronic medical records and handle sensitive information
• Physical ability to perform medium work and exposure to bodily fluids

Key Duties

• Accurately collect patient demographics, verify insurance, and support financial clearance
• Perform patient scheduling, check-in, and check-out processes
• Manage business office functions such as phone communication, messaging, and document handling
• Provide excellent customer service and support patient education
• Address account inquiries, resolve errors, and elevate issues when necessary
• Assist clinical teams with patient movement and transportation as needed
• Participate in ongoing education, compliance, and safety activities