Patient Access & Services Coordinator

The University of Texas Medical Branch; Galveston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Texas Medical Branch (UTMB) in Galveston, TX seeks a Patient Services Specialist I to enhance the patient experience by coordinating clerical and medical activities, handling registrations, and guiding patients through UTMB services.

This on-site role emphasizes exceptional customer service, accurate information sharing, and collaboration with physicians and staff to ensure timely access and smooth daily operations for both new and returning patients.

Qualifications

• Experience in customer service and patient-facing roles is preferred.
• Strong written and verbal communication skills.
• Ability to analyze data and trends to support operations.

Responsibilities

• Provide high level customer service to patients, families and staff.
• Coordinate patient registration and scheduling with clinical teams.
• Inform patients about billing and financial responsibilities.
• Protect patient confidentiality and comply with HIPAA requirements.

Skills

Customer service

Communication

Data analysis

Privacy & confidentiality

Education

Associate's degree

Tools

Excel

Word

Database management

Job description

The University of Texas Medical Branch (UTMB) in Galveston, TX seeks a Patient Services Specialist I to enhance the patient experience by coordinating clerical and medical activities, handling registrations, and guiding patients through UTMB services.

This on-site role emphasizes exceptional customer service, accurate information sharing, and collaboration with physicians and staff to ensure timely access and smooth daily operations for both new and returning patients.