Patient Access Associate - Registration & Scheduling

Nationwide Children's Hospital; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH is seeking a Patient Access/Registration Clerk to greet patients, collect demographics and insurance information, and help families navigate check-in processes.

You will work with clinical and administrative staff to process registrations accurately, assist with front-desk duties, and support patient access initiatives while upholding customer service standards.

Qualifications

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.
• One year of health care experience, preferred.

Responsibilities

• Greets and registers patients.
• Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Skills

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Nationwide Children's Hospital in Columbus, OH is seeking a Patient Access/Registration Clerk to greet patients, collect demographics and insurance information, and help families navigate check-in processes.

You will work with clinical and administrative staff to process registrations accurately, assist with front-desk duties, and support patient access initiatives while upholding customer service standards.