Patient Access & Scheduling Specialist (Rehab)

Cooley Dickinson Hospital; Hadley (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Cooley Dickinson Hospital, Inc. in Hadley, MA, is seeking a Patient Access Representative to support scheduling coverage across rehabilitation locations. This 40-hour/week role handles admitting patients, cashiering, pre-certifications, and maintaining department records, reporting to the Supervisor within established policies.

The position emphasizes accuracy, HIPAA compliance, and strong customer service in a fast-paced setting. Onsite work at 380 Russell Street, with daytime shifts.

Qualifications

• High school diploma or equivalent required.
• 1-3 years administrative and in-person customer service experience required, preferably in a health care setting; patient access services experience preferred.

Responsibilities

• Greet patients and families in a professional and welcoming manner.
• Verify insurance coverage and pre-authorization requirements.
• Collect and enter patient demographics and insurance information into electronic medical records.
• Ensure accurate and complete collection of patient demographic and insurance information.
• Obtain necessary signatures for consent and authorization forms.
• Resolve insurance and billing-related issues.
• Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner.
• Adhere to all HIPAA regulations and patient confidentiality guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer service

Insurance verification

Medical terms

HIPAA compliance

Communication

Education

High school diploma

Job description

Cooley Dickinson Hospital, Inc. in Hadley, MA, is seeking a Patient Access Representative to support scheduling coverage across rehabilitation locations. This 40-hour/week role handles admitting patients, cashiering, pre-certifications, and maintaining department records, reporting to the Supervisor within established policies.

The position emphasizes accuracy, HIPAA compliance, and strong customer service in a fast-paced setting. Onsite work at 380 Russell Street, with daytime shifts.