Rehab Patient Access Representative - 40hrs/Day Shift

Cooley Dickinson Hospital; Hadley (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Cooley Dickinson Hospital, Inc. in Hadley, MA, is seeking a Patient Access Representative to support scheduling coverage across rehabilitation locations. This 40-hour/week role handles admitting patients, cashiering, pre-certifications, and maintaining department records, reporting to the Supervisor within established policies.

The position emphasizes accuracy, HIPAA compliance, and strong customer service in a fast-paced setting. Onsite work at 380 Russell Street, with daytime shifts.

Qualifications

• High school diploma or equivalent required.
• 1-3 years administrative and in-person customer service experience required, preferably in a health care setting; patient access services experience preferred.

Responsibilities

• Greet patients and families in a professional and welcoming manner.
• Verify insurance coverage and pre-authorization requirements.
• Collect and enter patient demographics and insurance information into electronic medical records.
• Ensure accurate and complete collection of patient demographic and insurance information.
• Obtain necessary signatures for consent and authorization forms.
• Resolve insurance and billing-related issues.
• Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner.
• Adhere to all HIPAA regulations and patient confidentiality guidelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer service

Insurance verification

Medical terms

HIPAA compliance

Communication

Education

High school diploma

Job description

Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Provides scheduling coverage for the Hadley Rehabilitation location and additional off-site rehabilitation locations as needed. This is a 40-hour-per-week position, Monday through Friday, with responsibility for closing shifts.

The Patient Access Representative is responsible for performing various duties involved in admitting in-patients, out-patients, emergency patients, and clinic patients. This includes cashiering and pre-certification verification, acting as a custodian of patient valuables and safekeeping, maintaining petty cash fund, assisting in the resolution of admission, billing, or other problems related to the collection of an account balance, as well as maintaining Patient Access Services Department records and statistics.

This position reports to the Patient Access Services Supervisor and operates within established organizational and departmental policies and procedures.

Qualifications

MINIMUM REQUIREMENTS

• High school diploma or equivalent required

• One (1) to three (3) years administrative and in-person customer service experience required, preferably in a health care setting; patient access services experience preferred.

Knowledge, Skills and Abilities

• Knowledge of medical terminology and insurance verification procedures.

• Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.

• Excellent communication skills, both written and verbal.

• Ability to work well in a fast-paced environment.

• Ability to work effectively in a team-oriented setting.

Additional Job Details (if applicable)

ESSENTIAL JOB FUNCTIONS

• Greet patients and families in a professional and welcoming manner.

• Verify insurance coverage and pre-authorization requirements.

• Collect and enter patient demographics and insurance information into electronic medical records.

• Ensure accurate and complete collection of patient demographic and insurance information.

• Obtain necessary signatures for consent and authorization forms.

• Resolve insurance and billing-related issues.

• Maintain a high level of customer service and work to resolve customer complaints and issues in a timely and professional manner.

• Adhere to all HIPAA regulations and patient confidentiality guidelines.

• Performs other duties as assigned.

• Complies with all policies and standards.

Remote Type

Onsite

Work Location

380 Russell Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.