Rehab Admissions & Scheduling Specialist

Mass General Brigham Incorporated; Hadley (MA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Cooley Dickinson Hospital, Inc. in Hadley, MA, is seeking a Patient Access Representative to provide scheduling coverage for the Hadley Rehabilitation location and other sites as needed.

This is a full-time, 40-hour-per-week role with day shifts, reporting to the Patient Access Services Supervisor. You will greet patients, verify insurance, collect demographics, and help resolve billing issues while upholding HIPAA and customer service standards.

Qualifications

• High school diploma or equivalent required.
• 1–3 years administrative and in-person customer service experience required, preferably in healthcare.
• Patient access services experience preferred.

Responsibilities

• Greet patients and families in a professional and welcoming manner.
• Verify insurance coverage and pre-authorization requirements.
• Collect and enter patient demographics and insurance information into electronic medical records.
• Ensure accurate and complete collection of patient demographic and insurance information.
• Obtain necessary signatures for consent and authorization forms.
• Resolve insurance and billing-related issues.
• Maintain a high level of customer service and resolve issues promptly.
• Adhere to HIPAA regulations and patient confidentiality.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Medical terminology

Customer service

Communication skills

HIPAA compliance

Insurance verification

Education

High school diploma or equivalent

Job description

Cooley Dickinson Hospital, Inc. in Hadley, MA, is seeking a Patient Access Representative to provide scheduling coverage for the Hadley Rehabilitation location and other sites as needed.

This is a full-time, 40-hour-per-week role with day shifts, reporting to the Patient Access Services Supervisor. You will greet patients, verify insurance, collect demographics, and help resolve billing issues while upholding HIPAA and customer service standards.