Patient Access Scheduling Specialist – RCM Focus

IKS Health Limited.; Coppell (TX); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Healthcare

401k

Paid time off

Job summary

IKS Health is seeking a Scheduling Coordinator in Coppell, TX to support front-end Revenue Cycle Management and patient access. You will handle scheduling calls, register demographics, and verify insurance details to ensure accurate provider calendars and a smooth patient experience.

The role emphasizes empathy, data accuracy, and adherence to HIPAA. Candidates should have at least 1 year in a healthcare contact center or scheduling role and familiarity with EHR/PM software.

Qualifications

• High school diploma or equivalent is required.
• 1+ year experience in healthcare contact center, scheduling, or patient access.
• Familiarity with medical terminology and insurance types (Commercial, Medicare, Medicaid).
• Experience using EHR and PM scheduling software.

Responsibilities

• Handle high-volume inbound/outbound calls to schedule, reschedule, or cancel appointments.
• Capture and verify patient demographics and insurance details accurately.
• Perform basic real-time insurance eligibility checks for patients.
• Follow provider-specific scheduling templates and guidelines for flow and capacity.
• Place outbound reminder calls and manage recall waitlists to keep calendars full.
• Provide empathetic customer service and escalate complex issues when needed.
• Maintain HIPAA compliance and IKS standards.
• Meet daily performance metrics for call handle time and accuracy.

Skills

Customer-centric focus

Attention to detail

Emotional intelligence

Conflict resolution

Adaptability

Remote work efficiency

Education

High school diploma or equivalent

Tools

EHR software

PM scheduling software

Job description

IKS Health is seeking a Scheduling Coordinator in Coppell, TX to support front-end Revenue Cycle Management and patient access. You will handle scheduling calls, register demographics, and verify insurance details to ensure accurate provider calendars and a smooth patient experience.

The role emphasizes empathy, data accuracy, and adherence to HIPAA. Candidates should have at least 1 year in a healthcare contact center or scheduling role and familiarity with EHR/PM software.