Patient Access & Scheduling Specialist (Medical Office)

Jordan-Young Institute Orthopaedic Surgery & Sports Medicine; Virginia Beach (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Paid time off

Short-term disability

Long-term disability

Vision insurance

Job summary

The Jordan-Young Institute Orthopaedic Surgery & Sports Medicine in Virginia Beach, VA seeks an experienced Medical Telephone Scheduler to be the first point of contact for callers. The role involves collecting demographics, verifying insurance, and scheduling appointments using Epic, Clearwave, and Allscripts within HIPAA-compliant processes.

On-site position requiring excellent customer service and teamwork in a fast-paced setting.

Qualifications

• Greeting callers in a friendly, courteous, professional manner.
• Collect and verify patient demographics, insurance details, and medical history using EMR/PM systems.
• Review and update patient documentation to ensure HIPAA compliance.

Responsibilities

• Verify insurance coverage.
• Schedule, reschedule, and cancel appointments per physician protocols.
• Maintain provider schedule preferences in a high call volume environment.

Skills

Customer service

Communication

Team player

Education

High school diploma

Tools

EPIC

Allscripts

EMR systems

Job description

The Jordan-Young Institute Orthopaedic Surgery & Sports Medicine in Virginia Beach, VA seeks an experienced Medical Telephone Scheduler to be the first point of contact for callers. The role involves collecting demographics, verifying insurance, and scheduling appointments using Epic, Clearwave, and Allscripts within HIPAA-compliant processes.

On-site position requiring excellent customer service and teamwork in a fast-paced setting.