Surgical Coordinator

Jordan-Young Institute Orthopaedic Surgery & Sports Medicine; Virginia Beach (VA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

The Jordan-Young Institute Orthopaedic Surgery & Sports Medicine in Virginia Beach, VA is seeking a full-time Surgery Scheduler. You will coordinate administrative tasks for a busy physician team, manage scheduling, and serve as a key contact for patients and surgeons.

Applicants should have prior scheduling or medical secretary experience, strong MS Office/EHR familiarity, and excellent communication. This role emphasizes organization, discretion, and compassionate patient service.

Qualifications

• Proven experience as a surgery scheduler, medical secretary or similar administrative position.
• Knowledge of medical terminology, regulations and medical office procedures; knowledge of medical coding is strongly desired.
• Knowledge and familiarity of MS Office, databases, and EHR systems
• Outstanding communication skills. Ability to provide excellent customer service and address patient concerns with empathy and professionalism.
• Patience and discretion
• Organizational and multitasking skills
• High school diploma, required; additional training in Medical Administration is a plus

Responsibilities

• Receive and assist patients as needed, acting as a point of contact between patients and surgeons.
• Verify insurance coverage, obtain pre-authorization, and communicate with insurers.
• Maintain accurate patient records, manage office communications, and update schedules.
• Schedule consultations and surgeries, coordinate staff and equipment, and ensure confidentiality.
• Prepare surgery packets with pre-op and post-op instructions and address questions.
• Handle calls and emails; serve as a contact between patients, surgeons and other healthcare professionals.

Skills

Communication skills

Organizational skills

Multitasking

Empathy and professionalism

Education

High school diploma

Medical Administration training (preferred)

Tools

MS Office

EHR systems

Medical databases

Job description

Who we are:

The Jordan-Young Institute is a prominent multi-sub-specialty private physician practice including orthopedics, sports medicine, neurosurgery/spine, physical medicine & rehabilitation, and Physical Therapy in Virginia Beach, Virginia. We are a high-volume practice with an excellent team of dedicated professionals whose purpose is to provide the very best medical care to the patients we serve. We are seeking a full-time experienced, highly organized Surgery Scheduler. The Surgery Scheduler is responsible for administrative coordination within a physician team. The ability to multi-task is critical for success in the role.

Who we are:

The Jordan-Young Institute is a prominent multi-sub-specialty private physician practice including orthopedics, sports medicine, neurosurgery/spine, physical medicine & rehabilitation, and Physical Therapy in Virginia Beach, Virginia. We are a high-volume practice with an excellent team of dedicated professionals whose purpose is to provide the very best medical care to the patients we serve. We are seeking a full-time experienced, highly organized Surgery Scheduler. The Surgery Scheduler is responsible for administrative coordination within a physician team. The ability to multi-task is critical for success in the role.

What you will do:

• Receive and assist patients as needed. Acting as a point of contact between patients, surgeons, primary care physicians, and other healthcare professionals involved in the patient's care
• As needed verify insurance coverage, obtaining pre-authorization for procedures, and communicating with insurance companies.
• Maintaining accurate and up-to-date patient records, including medical history, consent forms, and insurance information. Manage office communications (e.g. phone, correspondence)
• Scheduling consultations, surgeries, update schedule accordingly and follow-up appointments, ensuring all necessary staff and equipment are available. Ensure confidentiality of sensitive information
• Prepare and provide patients with surgery packets information about procedures, pre-operative instructions, and post-operative care, as well as addressing their questions and concerns.
• Handling phone calls, emails, and other administrative duties. Act as a point of contact between patients, surgeons, primary care physicians, and other healthcare professionals involved in the patient's care

Experience Requirements:

• Proven experience as a surgery scheduler, medical secretary or similar administrative position
• Knowledge of medical terminology, regulations and medical office procedures; knowledge of medical coding is strongly desired
• Knowledge and familiarity of MS Office, databases, and EHR systems
• Outstanding communication skills. Ability to provide excellent customer service and address patient concerns with empathy and professionalism.
• Patience and discretion
• Organizational and multitasking skills
• High school diploma, required; additional training in Medical Administration is a plus

What we offer:

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, 401K program, paid time off, and an environment that celebrates continuous learning and development.

Equal Opportunity Employer:

Jordan-Young Institute is an equal opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time offVision insurance

Work Location: In person