Surgical Scheduler & Patient Care Coordinator

Jordan-Young Institute; Virginia Beach (VA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical and dental benefits

401K program

Paid time off

Job summary

Jordan-Young Institute, a private physician practice in Virginia Beach, seeks a full-time Surgery Scheduler to coordinate patient flow, surgeries, and communications among patients, surgeons, and staff.

The role requires experience in medical offices, knowledge of MS Office and EHR systems, and strong multitasking abilities. Excellent customer service, discretion, and organization are essential in this fast-paced environment.

Qualifications

• Proven experience as a surgery scheduler, medical secretary or similar administrative position
• Knowledge of medical terminology, regulations and medical office procedures; knowledge of medical coding is strongly desired
• Knowledge and familiarity of MS Office, databases, and EHR systems
• Outstanding communication skills. Ability to provide excellent customer service and address patient concerns with empathy and professionalism.
• Patience and discretion
• Organizational and multitasking skills
• High school diploma, required; additional training in Medical Administration is a plus

Responsibilities

• Receive and assist patients as needed. Acting as a point of contact between patients, surgeons, primary care physicians, and other healthcare professionals involved in the patient’s care
• As needed verify insurance coverage, obtaining pre-authorization for procedures, and communicating with insurance companies
• Maintaining accurate and up-to-date patient records, including medical history, consent forms, and insurance information. Manage office communications (e.g. phone, correspondence)
• Scheduling consultations, surgeries, update schedule accordingly and follow-up appointments, ensuring all necessary staff and equipment are available. Ensure confidentiality of sensitive information
• Prepare and provide patients with surgery packets information about procedures, pre-operative instructions, and post-operative care, as well as addressing their questions and concerns
• Handling phone calls, emails, and other administrative duties. Act as a point of contact between patients, surgeons, primary care physicians, and other healthcare professionals involved in the patient’s care

Skills

MS Office

EHR systems

Communication skills

Multitasking

Organizational skills

Education

High School Diploma

Medical Administration training

Tools

MS Office

EHR systems

Databases

Job description

Jordan-Young Institute, a private physician practice in Virginia Beach, seeks a full-time Surgery Scheduler to coordinate patient flow, surgeries, and communications among patients, surgeons, and staff.

The role requires experience in medical offices, knowledge of MS Office and EHR systems, and strong multitasking abilities. Excellent customer service, discretion, and organization are essential in this fast-paced environment.