Medical Telephone Scheduler

Jordan-Young Institute Orthopaedic Surgery & Sports Medicine; Virginia Beach (VA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Paid time off

Short-term disability

Long-term disability

Vision insurance

Job summary

The Jordan-Young Institute Orthopaedic Surgery & Sports Medicine in Virginia Beach, VA seeks an experienced Medical Telephone Scheduler to be the first point of contact for callers. The role involves collecting demographics, verifying insurance, and scheduling appointments using Epic, Clearwave, and Allscripts within HIPAA-compliant processes.

On-site position requiring excellent customer service and teamwork in a fast-paced setting.

Qualifications

• Greeting callers in a friendly, courteous, professional manner.
• Collect and verify patient demographics, insurance details, and medical history using EMR/PM systems.
• Review and update patient documentation to ensure HIPAA compliance.

Responsibilities

• Verify insurance coverage.
• Schedule, reschedule, and cancel appointments per physician protocols.
• Maintain provider schedule preferences in a high call volume environment.

Skills

Customer service

Communication

Team player

Education

High school diploma

Tools

EPIC

Allscripts

EMR systems

Job description

Who We Are

The Jordan-Young Institute, is a prominent multi-sub-specialty private physician practice including orthopedics, sports medicine, neurosurgery/spine, physical medicine & rehabilitation, and Physical Therapy in Virginia Beach, Virginia. We are a high-volume practice with an excellent team of dedicated professionals whose purpose is to provide the very best medical care to the patients we serve. We are looking for an experienced, highly organized, Medical Telephone Scheduler

On-Site

Who We Are

The Jordan-Young Institute, is a prominent multi-sub-specialty private physician practice including orthopedics, sports medicine, neurosurgery/spine, physical medicine & rehabilitation, and Physical Therapy in Virginia Beach, Virginia. We are a high-volume practice with an excellent team of dedicated professionals whose purpose is to provide the very best medical care to the patients we serve. We are looking for an experienced, highly organized, Medical Telephone Scheduler

The Medical Telephone Scheduler will serve as a first point of contact for all callers. The Medical Telephone Scheduler will work directly under the supervision of the Scheduling Manager while working along with the rest of the team and reporting any discrepancies immediately to maintain JYI's superb customer service standards and care.

What You Will Do

• Greeting all callers in a friendly, courteous, and professional manner
• Delivery of exceptional customer service is must
• Collect and verify patient demographic information, insurance details, and medical history using EMR and PM systems such as Epic, Clearwave, and All Scripts
• Review and update patient documentation to ensure accuracy and completeness in compliance with HIPAA regulations within applicable systems.
• Verify insurance coverage
• Schedules, reschedules, and cancels appointments per physician protocols & responsible for maintaining provider schedule preferences.
• Ability to work in high call volume environment; Excellent public relations and ability to work in a team environment required

We’d love to hear from you if you have:

• Prefer 2 years of experience working in a physician specialty practice including referral processing, general knowledge of anatomy and Orthopedic terminology, and experience using electronic medical scheduling software
• Ability to work in a fast-paced environment
• Excellent customer service and the ability to work in a team environment required
• Knowledge of EPIC and Allscripts, a plus
• High school diploma or equivalent required

What We Offer

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, short-term and long-term disability coverage, 401K program, generous paid time off, and an environment that celebrates continuous learning and development.

EQUAL OPPORTUNITY EMPLOYER

The Jordan Young Institute is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.

Pay: $15.00 - $18.50 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person