Front Desk Medical Office Specialist

Southernmed; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Matching 401K

Annual Merit Increases

Mental Health and Counseling Programs

Dental and Orthodontic Coverage

Vision Insurance

Health Care with Low Premiums

Short-term Disability

Access to Virtual Health & Wellness

Job summary

Southernmed is seeking a Medical Office Specialist in Charlotte, NC to be the first contact for families seeking care. You will manage check-in/out, schedule appointments, verify insurance, and maintain patient records with HIPAA-compliant care.

You’ll work with a team to ensure smooth patient flow, accurate billing, and responsive service. Prior medical office experience and EMR familiarity are preferred, with a focus on patient-centered communication.

Qualifications

• High school diploma or equivalent.
• Prior medical experience preferred.
• Knowledge and/or prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner.

Responsibilities

• Greets the patient or visitor via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records and other documents, as requested.
• Scans pertinent information into the patient’s electronic medical record.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or collects charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Serve as the secondary point of contact for patient inquiries via phone, email, patient portals, or in-person.
• Provide accurate and timely information regarding appointments and general services.
• Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Manages time efficiently.
• Completes all mandatory training.

Skills

Telephone etiquette

Communication skills

Detail-oriented

Independent work

Time management

Education

High school diploma or equivalent

Tools

EMR system

Job description

Southernmed is seeking a Medical Office Specialist in Charlotte, NC to be the first contact for families seeking care. You will manage check-in/out, schedule appointments, verify insurance, and maintain patient records with HIPAA-compliant care.

You’ll work with a team to ensure smooth patient flow, accurate billing, and responsive service. Prior medical office experience and EMR familiarity are preferred, with a focus on patient-centered communication.