Patient Access & Scheduling Specialist II

Rush University Medical Center; Chicago (IL); On-site; USD 30,000 - 47,000; Full time

Job summary

Rush University Medical Center in Chicago, IL, is seeking an Access Center Specialist II to manage clinical and non-clinical calls, schedule appointments, take messages, and handle radiology scheduling and referrals.

You will collaborate with Access Center teammates and practice staff to meet access, revenue cycle, and scheduling goals while delivering exceptional patient service. A high school diploma is required; CHAA preferred; bilingual helpful.

Qualifications

• High School Diploma required; Bachelor’s degree or equivalent in patient care setting preferred.
• Certified Healthcare Access Associate (CHAA) preferred; bilingual helpful.
• Excellent communication and customer service; ability to type 40 WPM; proficient MS Word/Outlook/Office.
• Ability to prioritize and work in a fast-paced ambulatory center; Epic scheduling knowledge required.

Responsibilities

• Competent in ambulatory scheduling across primary, specialty, and radiology.
• Answer calls to schedule patients per Epic guidelines.
• Escalate non-scheduling inquiries to RN triage or clinics.
• Convert referrals to appointments via outbound calls.
• Document in Epic and manage patient information accurately.
• Support revenue cycle through insurance registration and payment processing.
• Assist with referrals, orders, and patient needs.
• Maintain patient confidentiality and data privacy.
• Shadow and train new hires; support teamwork.

Skills

Ambulatory scheduling

Customer service

Communication

MyChart, RushApp

Education

High School Diploma

Bachelor’s degree or equivalent

Tools

Epic Cadence

Salesforce

Genesys

Job description

Rush University Medical Center in Chicago, IL, is seeking an Access Center Specialist II to manage clinical and non-clinical calls, schedule appointments, take messages, and handle radiology scheduling and referrals.

You will collaborate with Access Center teammates and practice staff to meet access, revenue cycle, and scheduling goals while delivering exceptional patient service. A high school diploma is required; CHAA preferred; bilingual helpful.