Patient Access Specialist I - Scheduling & Triage

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center is seeking an Access Center Specialist I to manage clinical and non-clinical calls, schedule patients, perform basic triage, and manage referrals. You will collaborate with practice staff to meet access and revenue goals while delivering exceptional service.

Strong communication, multitasking, and Epic experience are essential for success. The role requires a High School Diploma, with a Bachelor's degree or equivalent healthcare experience preferred.

Qualifications

• High School Diploma required.
• Bachelor's degree or equivalent work experience in patient care or related setting strongly preferred.
• Bilingual skills a plus; CHAA preferred.
• Excellent communication and outstanding customer service and listening skills required.

Responsibilities

• Answers all telephone calls and schedules patients per Epic guidelines.
• Evaluates non-scheduling inquiries and routes or escalates per guidelines.
• Assesses caller needs and resolves inquiries with appropriate escalation to RN or leadership.
• Documents interactions in Salesforce, Genesys, and Epic systems.
• Monitors areas of concern and suggests resolutions for Epic build issues.
• Maintains knowledge of Rush Access Center processes and workflows.
• Adheres to scheduling protocol and ensures accurate patient information.
• Handles point-of-service collections and discusses financial responsibility with patients.
• Acts as patient resource for Rush services and campus navigation.

Skills

Communication

Customer service

Active listening

Critical thinking

Problem solving

Team player

Attention to detail

Typing 40 WPM

Microsoft Office

Outlook

Word

Epic Cadence

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce

Genesys

Epic Cadence

Epic Scheduling

Job description

Rush University Medical Center is seeking an Access Center Specialist I to manage clinical and non-clinical calls, schedule patients, perform basic triage, and manage referrals. You will collaborate with practice staff to meet access and revenue goals while delivering exceptional service.

Strong communication, multitasking, and Epic experience are essential for success. The role requires a High School Diploma, with a Bachelor's degree or equivalent healthcare experience preferred.