Ambulatory Access & Scheduling Specialist II

Rush University Medical Center; Chicago (IL); On-site; USD 30,000 - 47,000; Full time

Job summary

Rush University Medical Center in Chicago is seeking an Access Center Specialist II to manage clinical and non-clinical calls, schedule appointments, and handle referrals. You will work with the Access Center team to meet access, revenue cycle and scheduling goals while upholding Rush policies.

The role requires strong communication, customer service, and multi-tasking skills, with Epic Cadence, Salesforce, and MyChart/MyRushApp proficiency.

Qualifications

• High School Diploma required.
• Bachelor’s degree or equivalent work experience in patient care or related setting such as healthcare contact center, clinic, ambulatory care center, or physician office required.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Answers all telephone calls within your work assignment as designated by leadership with the goals of accurately scheduling patients as determined by departmental and Epic guidelines.
• Evaluates non-scheduling related patient inquiries including clinical related calls; routes and escalates all inquiries following departmental and epic clinical guidelines inclusive of warm transfers to RN triage and/or to clinics.
• Performs outreach to patients via telephone or other electronic means to convert referrals to scheduled appointments.
• Understands and becomes a subject matter expert with MyChart / MyRushApp support lines.
• Proactively identifies and assists with outstanding referrals, orders, and patient needs; assesses caller’s need and ensures appropriate resolution.
• Responsible for leveraging Salesforce and Genesys platforms to optimize patient interactions and workflow efficiency.
• Proactively monitors and escalates areas of concern or uncertainty relating to access, capacity management and Epic build issues.

Skills

Communication

Customer service

Listening skills

Teamwork

Epic Cadence

Salesforce

Genesys

MyChart/MyRushApp

Education

High School Diploma

Bachelor’s degree or equivalent

CHAA preferred

Tools

Epic Cadence

Salesforce

Genesys

MyChart/MyRushApp

Job description

Rush University Medical Center in Chicago is seeking an Access Center Specialist II to manage clinical and non-clinical calls, schedule appointments, and handle referrals. You will work with the Access Center team to meet access, revenue cycle and scheduling goals while upholding Rush policies.

The role requires strong communication, customer service, and multi-tasking skills, with Epic Cadence, Salesforce, and MyChart/MyRushApp proficiency.