Call Cloud Patient Access Specialist (63476)

Union Community Care; Neffsville (PA); In loco; USD 32.000 - 45.000; Tempo pieno

Descrizione del lavoro

Union Community Care is seeking a Call Cloud Patient Access Specialist to deliver excellent customer service, register patients, and schedule appointments across multiple sites in Lancaster, PA.

You will verify demographics and insurance, communicate clearly with patients, and assist with fee discounts while coordinating with care teams.

Competenze

• Bachelor-level or equivalent experience is not required; strong customer service is.
• Excellent customer service and interpersonal skills.
• Excellent communication skills in person and over the phone.
• Attention to detail and accuracy with data entry.
• English proficiency required for all communications.
• HIPAA compliance knowledge is a plus.
• Medical terminology knowledge is helpful.

Mansioni

• Welcomes patients and visitors at Union Community Care sites and sets a welcoming tone.
• Provides telephone customer service for access or assistance; may rotate through Call Cloud.
• Verifies patient demographic and insurance information.
• Answers calls professionally and has knowledge of Union Community Care services.
• Understands Sliding Fee Discount Policy and offers discounts as applicable.
• Monitors appointment communication platform; cancels, schedules, or changes appointments as requested.
• Creates patient cases when needed and participates in site meetings.
• Performs other work-related duties as assigned.

Conoscenze

Customer service

Phone support

Communication skills

HIPAA compliance

English proficiency

Team player

Attention to detail

Formazione

High School Diploma or GED

Administrative Assistant Degree

Medical Assistant Degree

Descrizione del lavoro

Job Details: Job Location: Duke Street - Lancaster, PA, Salary Range: Undisclosed, Our Mission, Vision, & Model of Care

At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life.

We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member’s unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well‑being and the well‑being of others.

We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.

We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.

Qualifications: JOB SUMMARY

The Call Cloud Patient Access Specialist functions as part of the clinical care team and is responsible for delivery of excellent customer service and accurately and efficiently performing patient registration, and appointment scheduling.

SPECIFIC JOB DUTIES

• Ensure all patients and visitors feel warmly welcomed at all Union Community Care sites. Set the tone for a superb care experience.
• Provides superior telephone customer service for patients seeking access or assistance. This can include rotation through Call Cloud.
• Verifies all patient demographic and insurance information.
• Answers incoming phone calls (at site or in Call Cloud) professionally and knowledgably about Union Community Care access and services.
• Fully understands the Sliding Fee Discount Policy and Procedures. Offers Sliding Fee Discount to all patients.
• Monitors Solution Reach appointment communication platform and cancels, schedules and changes appointments as requested by patients.
• Connect with care teams for first call resolutions.
• Create patient cases when needed.
• Attends site meetings.
• Performs other work‑related duties.

POSITION REQUIREMENTS

• High School Diploma or G.E.D., Administrative Assistant Degree or Medical Assistant Degree
• Excellent customer service and interpersonal skills
• Exhibits excellent communication skills
• Attention to detail
• Good basic computer skills
• English proficiency required
• Strong team player
• Compliance with HIPAA regulations
• Knowledge of medical terminology a plus

ESSENTIAL FUNCTIONS

In order to fulfill the requirements of this position, duties 1-10 are considered essential functions of the job.

ORGANIZATIONAL INVOLVEMENT

This position is required to participate in mandatory all staff meetings, team meetings and trainings.