Patient Access & Scheduling Specialist (Hybrid)

Boston Children's Hospital; Boston (MA); Hybrid; USD 25,000 - 36,000; Part time

Benefits offered by this job

Flexible schedules

Health insurance

Vision and dental insurance

Child care and student loan subsidies

Generous time off

403(b) Retirement Savings plan

Pension

Tuition and License Reimbursement

Cell phone plan discounts

Discounted transit passes

Job summary

Boston Children's Hospital is seeking a Patient Access Liaison for a 6-month, hybrid role (Mon-Fri 11:30am-8:00pm) to provide centralized scheduling and patient access support within the BCH Specialty Department Contact center.

The role involves handling calls, registering patients, gathering insurance and prescription information, and contributing to process improvements in a healthcare environment.

Qualifications

• High School Diploma or GED required.
• 1 year of related experience in customer service, preferably in a call center or healthcare setting.
• Healthcare scheduling experience preferred.

Responsibilities

• Provides centralized scheduling services for BCH Specialty Department Contact center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
• Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller's needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.
• Registers patients by collecting patient and insurance information.
• Gathers pertinent information for prescription and refill requests.
• Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to supervisor for further action.
• Attends and participates in team meetings as required. Contributes by making suggestions for process improvements.

Skills

Customer service

Call center

Healthcare experience

Education

High School Diploma / GED

Job description

Boston Children's Hospital is seeking a Patient Access Liaison for a 6-month, hybrid role (Mon-Fri 11:30am-8:00pm) to provide centralized scheduling and patient access support within the BCH Specialty Department Contact center.

The role involves handling calls, registering patients, gathering insurance and prescription information, and contributing to process improvements in a healthcare environment.