Hybrid Patient Scheduling Specialist (Epic & HIPAA)

Mass General Brigham; Northampton (MA); Hybrid; USD 36,876 - 50,752; Full time

Job summary

Mass General Brigham is seeking a patient access coordinator to register and schedule new patient appointments in a hybrid role at our facility. You will document patient information accurately, answer calls, triage inquiries, and ensure data integrity across systems while upholding HIPAA standards.

The ideal candidate has 0–1 year of customer service or call center experience, familiarity with Epic, and strong communication skills.

Qualifications

• Education requirement: High School Diploma or equivalent.
• Experience: 0–1 year in customer service/call center; Epic experience preferred.
• Knowledge: strong communication, confidentiality, and basic computer skills.

Responsibilities

• Coordinate registration and scheduling for new patient appointments.
• Document patient demographics, medical, financial, and referral info accurately.
• Answer calls, triage, and relay messages professionally.
• Ensure patient information is available to providers with HIPAA compliant handling.
• Transcribe call, referral and scheduling data across systems with accuracy.

Skills

Customer service

Communication

Data entry

Microsoft Outlook

Education

High School Diploma or GED

Tools

Epic

Excel

Outlook

Job description

Mass General Brigham is seeking a patient access coordinator to register and schedule new patient appointments in a hybrid role at our facility. You will document patient information accurately, answer calls, triage inquiries, and ensure data integrity across systems while upholding HIPAA standards.

The ideal candidate has 0–1 year of customer service or call center experience, familiarity with Epic, and strong communication skills.